What are the responsibilities and job description for the Conversion Project Manager position at Bloomerang?
Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us the market's highest-rated giving platform.
In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Act, and Care. We know that the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.
The Role
As a Conversion Project Manager (CPM)at Bloomerang, you are the first point of contact after the Sales process for clients migrating existing data into Bloomerang. You will work closely with new clients to ensure the successful migration of donor data from their current systems into Bloomerang in alignment with specified project timelines according to organization goals. With the ultimate goal of bringing best practices to life, we depend on our CPM to position clients for fundraising success within Bloomerang solutions.
What You Will Do
- Guide new clients through their migration journey.
- Manage a full project load of clients, ensuring on-time project deliverables.
- Facilitate check-in calls and virtual meetings during each phase of a conversion with the client.
- Partner with the Conversion Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests when necessary.
- Evaluate, document, and escalate any client issues or concerns that arise throughout the conversion journey.
- Successfully manage a full project load, ensuring conversion milestones are consistently met.
- Demonstrated ability to make decisions and problem-solve common to complex conversion issues independently in the best interest of clients.
- Receive average CSAT score of 88% in Top 2 ratings
- Complete conversion with 90% on-time delivery record
What You Need to Succeed
- Project Management Experience
- Data Migration and/or Conversion experience at a SaaS company
- Technical skills (familiar with relational tables and databases)
Nice to Have But Not Required
- Nonprofit knowledge
Benefits
Health Wellness
You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.
Time Off
You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.
401k
You’ll receive a 401k match to help invest in your future.
Equipment
Everything you need to be successful, shipped right to your door.
Compensation
The salary range for this position is: $53,500 - $80,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.
Location
This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.
Accommodations
Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Salary : $53,500 - $80,000
