Customer Service/Security Specialist

Salary : $42,105.00 Annually

Location : Bloomington, IN

Job Type : Regular Full-Time (35-40hrs / week; with benefits)

Department : Parking Services Division

Opening Date : 02 / 19 / 2025

Closing Date : 3 / 12 / 2025 11 : 59 PM Eastern

FLSA : Non-Exempt

Bargaining Unit : N / A

Typical Work Schedule : : Tuesday-Friday 10pm-8am

Position Reports to : : Incumbent reports directly to Parking Garage Manager.

Supervises Staff : : No

Description

Assists parking patrons and performs cleaning and security duties.

Duties

This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation :

Essential (primary)

Responds to customer questions and concerns, as necessary.

Maintains the cleanliness of the garages, which includes the following duties : sweeps, mops, removes trash, removes snow, and cleans equipment.

Counts vehicles and records counts.

Follows directions to properly open and close assigned garage.

Fixes malfunctions with pay station, gate box, card access, roll gate, feed and ticket spitters, when necessary and possible.

Monitors the garage and reports any security or maintenance concerns to the Parking Garage Manager.

Secondary (non-essential)

Performs related duties as assigned.

Job Requirements

High School diploma or equivalent combination of education and experience required.

A minimum of one year experience working in custodial and customer services is preferred.

Ability to do basic maintenance and / or repairs on parking garage equipment.

Must be able to lift up to 20 pounds.

Difficulty of Work and Personal Work Relationship

Difficulty of Work

Incumbent performs duties both indoors and outdoors in all weather conditions.

Incumbent performs duties which include cleaning and light maintenance tasks, which may require lifting up to 20 pounds. Light snow removal is required during the snow season.

Personal Work Relationships

Incumbent establishes and maintains cooperative working relationships with those contacted in the course of work, including customers, co-workers, City and other government officials, community groups, and the general public.

An Equal Opportunity Employer, La Egualdad De Oportunidades De Empleo Es La Ley. The City of Bloomington does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Bloomington validates authorization to work using E-Verify, which provides the Social Security Administration and the Department of Homeland Security with information from each new employee's I-9 form to confirm work authorization.

We offer an excellent benefits package to regular full-time and part-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, and personal time off.

• Eligible employees receive 13 paid holidays per year. They may earn up to 4 weeks (160 hours) of Paid Time Off in their first year of employment and 5 weeks (200 hours) in their second calendar year of employment.
• The City contributes 100% of the 14.2% of a regular employee's salary to their retirement fund through the Indiana Public Retirement System (INPRS). Employees may contribute additional pre-taxed dollars to a 457(b) Deferred Compensation Plan account to supplement their retirement earnings. The City will contribute double the amount of the employee's 457 (b) contribution to a 401(a) account up to $30 per pay.
• Health, vision, and dental insurance premiums are subsidized by the City and are available on day one of employment to regular employees. Employees may elect the High Deductible Insurance plan with the City providing an HSA contribution and if the employee is a non-smoker or participating in the Tobacco Cessation program, the employee only plan is at no cost to the employee.
• Employees and their dependents (ages 3 and up) who are on the City's health insurance may utilize the City Employee Health Clinic.
• Employee Tuition reimbursement plan.
• Employees may receive over $2,400 per year in HSA contributions and wellness reimbursements, insurance discounts, and incentives.
• The City offers life insurance, accidental death and dismemberment, and long term disability insurance at no cost to employees. Employees may elect voluntary term life and short-term disability insurance.
• After 1 year of employment, six weeks of paid parental leave are available to eligible employees.
• Student Loan Forgiveness : The City of Bloomington is an eligible employer for the Public Service Loan Forgiveness program. The PSLF Program forgives the remaining balance on Direct Loans.
• City Employees can participate in the Sustainable Commuter Incentive program for financial incentive.
• City Employees are able to ride the Bloomington Transit for free.
• Conditions and restrictions apply.

Do you have a High School Diploma or equivalent combination of education and experience that is required for this position?

Describe how you have one year custodial experience, if you don't have prior experience, type NA.

Describe any prior customer service expereince you have. if you don't have prior expereince, type NA.

Required Question

Salary : $2,400 - $42,105