Service BDC Representive

Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have ten dealerships consisting of 23 different franchises and approximately 700 employees. We have a strong presence in the Chicagoland area, with eight dealerships and two more located in central Illinois.  We are searching for talented individuals as we begin a new and exciting legacy in the U.S. market.

Currently, we are searching for several Business Development Representatives to join our business development team at our Auto Mall located in Normal. In this centralized setting, you will be supporting more than one of our retail automotive dealerships in the Central Illinois area.  We are looking for an eager and high-energy individual who has a passion for quality customer service.  We offer a competitive wage and an excellent benefits package. 

Benefits

• Health, Dental & Vision Insurance

• BCBS Health & Wellness Discounts/Programs

• Life Insurance

• 401(k)

• Paid time off / Vacation

• Growth / Advancement Opportunities

• Employee Vehicle Purchase Policy

• Above Average Industry Pay

• Publicly traded organization/stability 

• Employee referral bonuses

Responsibilities

• Handle incoming phone calls

• Responsible for upcoming Events

• Administer target emails, campaigns, and newsletters

• Handle lease returns and renewals

• Handle leads and appointment setting

• Conduct parts and service retention marketing

• Conduct internal CSI calls and emails

• Resolve and manage dealer's reputation issues

• Turnover deals that involve internet customers

• Provide updated marketing pricing data to management and other staff members

• Set appointments for prospective and current customers to meet with a member of the sales or service team

• Manage a high volume of customer inquiries through phone, email, text/chat per sales and service

• Update client information in our CRM Report daily

• Follow-up with existing customers

• Follow-up with prospective customers

• Follow-up with missed/canceled customers

• Ensure Customer Satisfaction

• Product knowledge/function is critical with all the different vehicles daily

• Maintaining daily contact target/appointment target

• Must be able to contribute to a positive team environment

Qualifications

• Successful Customer Care Representatives MUST have excellent telephone skills.

• Self- Motivated and Energetic

• You, as the Representative, must have the ability to build rapport with the customer instantly.

• A friendly/professional demeanor with excellent written and oral communication skills

• You MUST enjoy the phone and have the willingness to help customers overcome objections to set the appointment.

• Strong organizational skills with the ability to multitask and meet daily goals

• Follow up with customers effectively

• Cold calling/Call center skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.