What are the responsibilities and job description for the Customer Success Representative position at BloomNet?
About Card Isle:
Greeting cards have a unique power to connect people of all generations. At Card Isle, we are committed to preserving and updating this traditional medium for the digital age. Card Isle was founded in 2013 by three Virginia Tech engineering students passionate about making greeting cards more personal, accessible and fun! Since incorporation Card Isle has brought to market multiple internet connected greeting card technologies including kiosks, printers, and e-commerce products. In April 2024, 1800Flowers.com acquired Card Isle, allowing the greeting
card platform to be utilized across 1800's enterprise of brands.
Position Overview:
We are in search of a new team member who can help ensure that our customers have a positive and successful experience with our products and services. We are looking for someone who communicates with purpose, can wear many hats, is driven to help others succeed, experienced in customer service, comfortable working with technology, and is a team oriented individual.
Shift:
The schedule for this role will work from 11am-8pm ET on Tuesday-Friday and 9am-6pm ET on Saturday. Days off each week are Sunday and Monday.
Customer Service & Account Management:
- Field inbound customer service calls/emails/chats and take the appropriate action to efficiently and effectively resolve customer issues.
- Providing technical support.
- Providing system training.
- Monitoring inventory and supplies.
- Answer billing questions.
- Being a resource to answer any questions overall.
- Being proactive with any customer issues that may arise.
- Making outbound calls.
Onboarding New Customers:
- Assist new customers as they get set-up with their Card Isle system.
- Ensure that new customers have all the resources that they need to be successful, while enjoying our system.
- High school diploma required
- 3 years in a customer service role is not required, but a bonus
- Spanish speaking ability is not required, but a bonus
- This is a hybrid position with a mix of in-office shifts at a 1-800-Flowers Card Isle facility and remote...