Account Manager, Eastern US

Description

Reporting to the US Sales Manager, the Account Manager will drive sales of online products and e-books within their territory, prospect for new customers, achieve sales targets, and collaborate with other sales team members and marketing to effectively build brand awareness and provide relevant market feedback. The Account Manager will also be responsible for triaging and troubleshooting any customer access issues, submitting orders to Customer Service to process, maintaining accurate contact, logistical and liaison information for each account, identifying potential high-value and multi-year deals with new and existing customers, scheduling and attending site visits and periodic virtual or in-person meetings with customers, and attending industry conferences when necessary. The successful candidate will have a strong understanding of the academic marketplace and the ability to communicate effectively with decision-makers, presenting products across a range of disciplines in the humanities and social sciences.

Responsibilities

• Meet/exceed sales targets as set by management
• Effectively manage a portfolio of accounts, developing positive relationships with clients and act as their first point of contact
• Generate new business using existing customer base in CRM as well as building the customer base
• Help provide solutions to customer issues in a timely manner and liaise with customer support as needed
• Provide timely feedback on the status of accounts and transactions, as well as MTD and YTD sales, sales pipeline, and opportunities
• Set and track sales targets by account, aligned with company objectives, and monitor sales metrics and key performance indicators
• Suggest actions to improve sales performance and identify opportunities for growth
• Conduct site visits within assigned sales territory and represent Bloomsbury Digital Resources at relevant academic/library conferences
• Consistently improve product knowledge through training on key products both as a participant and lead presenter
• Work closely with other internal departments on development and implementation of strategies in relevant sales areas including usage, pricing, and campaign planning
  
  

Requirements

• College Degree required
• 2-5 years’ experience in selling to institutional market and quantifiable success as a sales account manager
• A publishing or electronic resources background
• Experience selling to libraries directly and an extensive set of contacts highly desirable
• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of SalesForce.com preferred and MS Office (MS Excel in particular)
• Experience with client services/third party sales
• Excellent communication and negotiation skills
• Experience in assigned territory a plus
• Entrepreneurial attitude with a focus on problem-solving
• Ability to travel up to 25% of the year
  
  

Location

All candidates must reside in the NY tri-state area and be able to commute to our NY headquarters on a hybrid-remote schedule.

Equal Opportunity Employment

Bloomsbury Publishing USA is proud to be an equal opportunity employer. Our company has always followed and will continue to follow, a policy of providing equal opportunity employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, sex, ethnicity, veteran status, or any other legally protected characteristic.

We welcome and celebrate talent from all backgrounds and believe that diversity, equity, and inclusion are crucial elements to our success. We are dedicated to actively and continuously improving our practices to better support all of our employees. For more information about Bloomsbury’s diversity, equity, and inclusion initiatives, please see our Diversity, Equity & Inclusion Action Plan.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid parental leave
• Hybrid Work Schedule