What are the responsibilities and job description for the Customer Service Assistant position at Bloomsbury USA?
Description
Bloomsbury Academic publishes a portfolio of print titles and digital platforms from the world’s most-recognized experts in our areas of expertise: reference, classics, drama, Shakespeare, literature, politics, philosophy, religion, and the visual arts. Our audience ranges from academics to librarians to professionals to readers who are ardent enthusiasts across a wide range of interests. We are part of the Bloomsbury Publishing Group. See more at www.bloomsbury.com/us/ and www.bloomsbury.com/uk/.
Bloomsbury offers a collegial working environment, with a dedicated and enthusiastic team committed to excellence, originality, and innovation.
Bloomsbury is committed to delivering excellence and originality in scholarship. We strive to be a creative, responsible, entrepreneurial, independent publisher of books, audiobooks, and digital content of excellence for a global audience.
Be a part of a highly entrepreneurial and inspired environment that is collaborative, fast paced, and always looking toward what is next in publishing. Join us!
Duties
In this role you will provide customer service and administrative support on the Bloomsbury Academic and Professional Division’s inboxes including the processing of complimentary exam, desk, and review copies as well as submitting books for awards, and answering general inquiries. The Customer Service Assistant also excerpts published reviews and enters into various databases.
Requirements
Required:
All candidates must reside within travel distance of the Maryland or New York offices on a hybrid-remote schedule.
Compensation
The anticipated gross base range is listed for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience and location.
Equal Opportunity Employment
Bloomsbury Publishing USA is proud to be an equal opportunity employer. Our company has always followed and will continue to follow, a policy of providing equal opportunity employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, sex, ethnicity, veteran status, or any other legally protected characteristic.
We welcome and celebrate talent from all backgrounds and believe that diversity, equity, and inclusion are crucial elements to our success. We are dedicated to actively and continuously improving our practices to better support all of our employees. For more information about Bloomsbury’s diversity, equity, and inclusion initiatives, please see our Diversity, Equity & Inclusion Action Plan.
Benefits
Bloomsbury Academic publishes a portfolio of print titles and digital platforms from the world’s most-recognized experts in our areas of expertise: reference, classics, drama, Shakespeare, literature, politics, philosophy, religion, and the visual arts. Our audience ranges from academics to librarians to professionals to readers who are ardent enthusiasts across a wide range of interests. We are part of the Bloomsbury Publishing Group. See more at www.bloomsbury.com/us/ and www.bloomsbury.com/uk/.
Bloomsbury offers a collegial working environment, with a dedicated and enthusiastic team committed to excellence, originality, and innovation.
Bloomsbury is committed to delivering excellence and originality in scholarship. We strive to be a creative, responsible, entrepreneurial, independent publisher of books, audiobooks, and digital content of excellence for a global audience.
Be a part of a highly entrepreneurial and inspired environment that is collaborative, fast paced, and always looking toward what is next in publishing. Join us!
Duties
In this role you will provide customer service and administrative support on the Bloomsbury Academic and Professional Division’s inboxes including the processing of complimentary exam, desk, and review copies as well as submitting books for awards, and answering general inquiries. The Customer Service Assistant also excerpts published reviews and enters into various databases.
Requirements
Required:
- Experience working in an office environment
- Excellent organizational, problem solving and time management skills
- Strong communication skills, both verbal and written.
- Strong attention to detail and ability to handle multiple tasks simultaneously
- Positive attitude, team player, and customer-focused approach
- Previous experience in customer service
- Experience working with FreshDesk or similar ticketing software, administrative systems and/or databases
- Proficient in Microsoft Office, particularly Excel & Word
All candidates must reside within travel distance of the Maryland or New York offices on a hybrid-remote schedule.
Compensation
The anticipated gross base range is listed for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience and location.
Equal Opportunity Employment
Bloomsbury Publishing USA is proud to be an equal opportunity employer. Our company has always followed and will continue to follow, a policy of providing equal opportunity employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, sex, ethnicity, veteran status, or any other legally protected characteristic.
We welcome and celebrate talent from all backgrounds and believe that diversity, equity, and inclusion are crucial elements to our success. We are dedicated to actively and continuously improving our practices to better support all of our employees. For more information about Bloomsbury’s diversity, equity, and inclusion initiatives, please see our Diversity, Equity & Inclusion Action Plan.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Paid parental leave
- Hybrid Work Schedule
