What are the responsibilities and job description for the Call Center Specialist position at Blossman Gas Incorporated?
This is a Call Center Specialist position located in Ocean Springs, MS.BLOSSMAN GAS & APPLIANCE, America's largest independent propane company seeks qualified applicants to submit for consideration toward the on-site, part-time position of Call Center Specialist. With more than 80 retail locations, Blossman Gas supports more than 250,000 customers throughout 12 states. This is a new position designed to help us meet customer communication needs over the weekend by dispatching to an on-call, Blossman Technician v. relying on an answering service solely which can delay our responsiveness to the customer's needs. This is an excellent opportunity for professional growth for someone who enjoys providing customer support by telephone.The primary duties of the Call Center Specialist will be to provide accurate information relating to customer deliveries, account questions, billing statements, and product knowledge support. We provide this 'live support' to give our customers a positive experience and ensure that they are best served. The position will include working 3 days each week (24 hours of time) on Saturday, Sunday, and one swing day determined by the supervisor. This is an excellent position for someone with prior call center experience who needs the flexibility to be off some during the standard work week.Prior Call Center, Customer Support, or similar telephone support experience is preferred. The ability to remain seated and on the phone, often with little time between calls, is needed. A pleasant telephone voice and patient, professional demeanor is required for success. The ability to pick up new software, as well as understanding our core line of products and services will be needed in time. A commitment to teamwork, unity, and meeting company objectives will be needed for long-term success. Success in this position may lead to full-time employment.Those selected will enjoy competitive hourly pay, company training, and some limited company benefits to include : 401k w / company match. Bonus opportunity. Employee Assistance Program access. Supportive work environment, ongoing professional development.Those with prior experience are encouraged to apply online so that their application can be considered.Blossman Gas is an Equal Opportunity / Veterans / Disabled employer. DRUG FREE EMPLOYER.
