What are the responsibilities and job description for the Technical Support Manager position at bloXroute Labs?
A company is looking for a Technical Support Manager to manage a team of Technical Support Engineers and enhance user experience with their products and services.Key ResponsibilitiesLead and mentor the technical support team, defining responsibilities and proceduresContinuously improve technical support processes and implement new customer support toolsManage technical solutions and communicate effectively with users regarding their concernsRequired Qualifications5 years of experience as a Technical Support Manager or in a relevant roleProven management skills with the ability to motivate and develop a high-performing teamUnderstanding of ETH (EVM) or Solana blockchain networksExperience with web3 clients to query blockchain dataFamiliarity with managing large user bases via social networks