What are the responsibilities and job description for the Partner Solutions Support Representative position at BLR | HCI | CCMI?
The Partner Solutions Support Representative will provide administrative and technical support to our partner team, ensuring smooth operations related to billing, invoicing, Learning Management System (LMS) demonstrations, and daily administrative tasks. This role plays a key role in assisting with partner renewals and enhancing the overall client experience. Primary Duties and Responsibilities : Assist the Partner Solutions team with daily administrative tasks, including scheduling meetings, managing calendars, and organizing documentation. Maintain accurate records of partner interactions and transactions within our Customer Relationship Management (CRM) system. Prepare and process invoices for partners, ensuring accuracy and timely delivery. Address any billing-related inquiries and resolve discrepancies in a professional manner. Monitor payment status and follow up with partners as needed to ensure timely payments. Provide technical support to partners regarding our products and services, including troubleshooting common issues and answering product-related questions. Conduct demonstrations of the Learning Management System (LMS) for partners, showcasing features and functionalities. Assist partners with onboarding and training related to the LMS. Collaborate with the Partner Solutions team to manage partner renewals, ensuring all required documentation is completed accurately and on time. Communicate with partners regarding renewal timelines and requirements, providing support throughout the renewal process. Generate and maintain reports on partner activities, billing, and renewals to support the Partner Solutions team in decision-making and strategy development. Identify opportunities to improve processes and enhance the partner experience. Additoinal Responsiblities : Additonal duties as assigned The Individual : Proactive and solution-oriented with commitment to providing exceptional partner support. Ability to work independently and as part of a team in a fast-paced environment. Strong interpersonal skills and the ability to build relationships with diverse stakeholders. Adaptable and willing to learn new tools and technologies as needed. Strong organizational and multitasking abilities with keen attention to detail. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and CRM software. Familiarity with Learning Management Systems (LMS) is a plus. Qualifications : 2 years of experience in administrative support, customer service, or a related role, preferably in a partnership or technical support environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship. If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment at Simplify Compliance, please contact our Talent Acquisition Team 1.800.727.5257, ext. 8101. Job applicants may request to review the company's Affirmative Action plans by contacting the talent acquisition team / recruiter, Human Resources department or Chief People Officer. Powered by JazzHR
