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Operations Admin Officer

BLS International Services
Santa Clara, CA Full Time
POSTED ON 4/6/2025
AVAILABLE BEFORE 5/4/2025

We are urgently hiring for Operations Admin Officer.

Job Location - San Francisco

Our Ideal candidate will have :

  • A minimum of a High School diploma or an Associates Degree
  • At least 2 years of experience in a client-facing or administrative role
  • Proficiency in both Spanish and English is required
  • Exceptional attention to detail
  • Strong communication skills
  • High typing speed with excellent accuracy
  • Permanent Residency in the United States (no visa provided)

Job Description :

  • Document scrutiny & collection of applications for Passport processing.
  • Collection of visa applications & document scrutiny for visa processing, attestation & legalization services
  • Biometrics capture (Photo & Fingerprints)
  • Cash collection & POS entry
  • Client facing answering queries, advising applicants, managing disputes
  • Handle customer / applicant queries personally or else through email, telephone.
  • Handle cash and bank-related transactions if assigned and ensure 100% accuracy.
  • Record and maintain all the application data. Also, Ensure accurate & timely data entry into the CRM with zero errors.
  • Ensure all the administration and logistics of passport delivery to Embassy / applicant / logistic company etc.
  • Maintain compliance with the standard operating procedures, manuals, etc. without deviation in the process.
  • Intimate Inform the applicants about the available Value-Added Services and ensure upselling of Value-Added Service options to applicants / customers.
  • Encourage the applicants to provide feedback on services provided and their overall experience at the Application Center.
  • Ensure that the entire task is completed within the mandated turnaround time.
  • Assist the Deputy Manager / Team Lead / Operations Manager in the execution of any new projects and other ISO compliances.
  • Ensure judicious use of natural resources.
  • Adhere to the environmental health and safety policy / objectives and guidelines of the organization.
  • Other duties as assigned

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