What are the responsibilities and job description for the Automotive Dealership Service Advisor position at BLT AUTOMOTIVE INC?
Benefits :
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Parental leave
Training & development
Vision insurance
Job description
Victory Shallotte prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!
Victory Shallotte is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Responsibilities
Attitude is everything-greet service department customers promptly and courteously
Listen to each customer and articulate repair needs to techs
Upsell recommended / additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair / maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of the progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pickup
Review and explain repairs and associated costs to customers
Handle minor customer concerns and complaints
Keep the Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores by dealership standards
Requirements
Previous experience as a Service Advisor is preferred
Must have strong customer communication skills both in-person and on the phone
Strong organizational skills
Must be able to manage in a fast-paced work environment with limited supervision
Comply with all federal, state and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
Authorized to work in the USA
Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
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