What are the responsibilities and job description for the Sales Operation Center Supervisor position at Blue Bird Corporation?
Posting Details
Job Details
Description
Blue Bird (NASDAQ : BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 20,000 propane, natural gas, and electric powered buses in operation today. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit www.blue-bird.com.
JOB SUMMARY :
Reporting to the Director of Service Operations, this role is responsible for being the highest level of audit ability & authority while also supporting the Inspection Technicians that are responsible for inspecting new buses when they are delivered to the Sales Operation Center making repairs or adjustments to ensure the salable condition of the buses.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Perform master level audit of all buses that are scheduled to arrive to the Sales Operation Center for processing.
- Supervises, mentors & supports a team of Inspection Technicians.
- Ensures Inspection Technician work load is supplemented during scheduled time off and / or absenteeism.
- Cultivate a culture amongst the team that thrives off customer approval(s) of a job well done.
- Organizes and prioritizes workload coming in to the Sales Operation Center.
- Maintain strong relationships with customers to ensure satisfaction with new product delivery by addressing and resolving customer issues promptly and effectively.
- Maintain accurate and detailed records of Sales Operation Center activities, including work performed, parts used, and customer feedback.
- Maintains and is accountable for all Sales Operation Center owned tools and manuals.
- Supports keeping the Sales Operation Center’s shop area meeting all local and national compliance & safety standards.
- Reports any safety issues immediately to management.
- Perform other related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES :
EDUCATION AND EXPEREINCE :
Blue Bird’s winning culture is fueled by our ability to respect, encourage, celebrate and embrace the unique perspectives of all of our employees. We are proud to be an Equal Opportunity and Affirmative Action employer who is committed to providing all of our employees with a work environment free of discrimination or harassment. We base our employment decisions on business needs, job requirements and individual qualifications, without regard to race, color, national, social or ethnic origin, religion, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and / or expression, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
LI-Onsite
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Required
3 years :
Experience using Microsoft Office suite.
3 years :
PDI technician experience in the automotive, truck and / or bus industry inspecting & repairing body, chassis, electrical & powertrain components.
2 years :
Leadership / Direct Report Management experience in automotive, truck and / or bus service industry.
Licenses & Certifications
