What are the responsibilities and job description for the Help Desk Specialist - #23028 position at Blue Chip Talent?
We are seeking a skilled and customer-focused IT Support Specialist to join our clients team. The ideal candidate will provide exceptional technical support to end-users, ensuring timely and effective resolution of issues while contributing to the organization’s IT operations.
Responsibilities
- Act as the first point of contact for technical support requests received via phone, ITSM platform, or in person, delivering courteous and efficient service.
- Troubleshoot and resolve hardware, software, and network issues, escalating when necessary to ensure minimal downtime.
- Perform hands-on support at workstations, including hardware repairs, peripheral installations, and other on-site fixes.
- Provide end-user training and guidance on company systems and applications.
- Maintain and update internal and external knowledge bases with relevant documentation
Required Skills :
Blue Chip Talent is an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and personality / cultural fit with our employing partners.
