What are the responsibilities and job description for the Information Technology Support Administrator position at Blue Chip Talent?
Blue Chip Talent is an award-winning, woman-owned staffing company that works hard to “Advance Careers Daily”.
We pride ourselves on building lasting relationships. We do this through our unique ongoing touchpoint program, personalized orientation, bi-yearly appreciation lunches, company-sponsored charitable events, and our flagship family Woodward Dream Cruise event.
We also offer industry-leading benefit options :
Four (4) healthcare plans to choose from
PTO & Paid Holidays
Dental & Vision insurance
Company-paid life insurance
Long and short-term disability
401k with yearly arbitrary match
Pet insurance
You can count on Blue Chip Talent to be your reliable career coach and advocate. We look forward to connecting with you and guiding you on your career goals.
What you'll be doing :
Provide direct technology support for employees, including troubleshooting hardware and software issues
Manage and support the organization’s SaaS applications, ensuring seamless access and functionality for users
Oversee employee onboarding and offboarding, managing technology setup and ensuring smooth transitions
Support identity management processes, including user access provisioning, authentication, and security best practices
Respond to helpdesk tickets, prioritize requests, and resolve issues promptly.
Collaborate with the Manager, Information Technology to drive IT strategy, support system improvements, and implement new technologies
Ensure that all end-user devices (laptops, mobile phones, etc.) are properly configured and maintained
Assist with occasional office relocations or new office setups, providing tech support as needed
Need to have :
Proven experience in IT support, system administration, or a similar role
Strong knowledge of SaaS platforms, helpdesk systems, and end-user technology
Active Directory Experience
Experience with identity and access management (IAM) and security protocols
Familiarity with common operating systems (Windows, macOS, iOS, Android)
Excellent troubleshooting skills and ability to resolve complex technical issues
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