What are the responsibilities and job description for the PIT MANAGER CASINO position at Blue Chip?
Position Description:
The Pit Manager will oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures are upheld. Supervise, coach, and support Floor Supervisors, Boxpersons, and Dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.
Job Functions
- The Pit Manager will regularly circulate throughout Casino Pit.
- Effectively communicate with customers and staff.
- Possess through knowledge of games assigned to supervise.
- The Pit Manager will understand and ensure compliance with gaming regulations, Company policies and procedures.
- Operate computer to access Customer gaming and credit history data.
- The Pit Manager will maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
- Responsible for personnel-related matters for the Casino Floorpersons, Boxpersons, and Dealers which may include but not necessarily be limited to interviewing, hiring, scheduling, training, coaching, supervising, evaluating, promoting, counseling, and discharging.
- Monitor changes of cards and dice; inspect new equipment before allowing into play.
- The Pit Manager will resolve customer complaints or refer to Shift Manager when appropriate.
Position Requirements:
- Must be at least 21 years of age.
- Minimum of two (2) years of experience as a Floor Supervisor (or higher).
- Must be knowledgeable about applicable gaming regulations and Company policies.
- Must have thorough knowledge of all casino games in use at the Property.
- Must have excellent communication and customer service skills.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Salary : $36,800 - $46,600
