Dispatch Operations Coordinator

Join the Blue Collars Team – Dispatcher Role

At Blue Collars, we're looking for an energetic and creative individual to join our team as a Dispatcher. If you're the kind of person who thrives in a fast-paced environment, loves problem-solving on the fly, and enjoys collaborating with a fun, dynamic team, then we want YOU! This role is ideal for someone who is open-minded, adaptable, and eager to bring fresh ideas to the table. If you're looking for a job where every day is different and challenging, with plenty of room for growth and creativity, this could be the role for you!

About Us:

Blue Collars is not your average plumbing company. We focus on delivering top-tier service, primarily on commercial projects, with a sprinkle of residential work here and there. We're a growing team that's passionate about plumbing and always on the lookout for new ways to improve. Whether it's innovative solutions or simply improving how we do things, we want someone who can think outside the box and help us stay ahead of the curve.

The Role:

As our Dispatcher, you will be the heart of the operation, ensuring that our service calls are efficiently managed and executed. The best part? You'll have the freedom to think creatively and help improve how we schedule jobs, communicate with customers, and support our field technicians. You'll be a crucial part of the team—keeping things running smoothly, while helping our technicians do their best work. No two days are the same, and that's how we like it!

Key Responsibilities:

• Coordinate Service Calls: You'll be the go-to person for scheduling, ensuring each job is assigned the right technician, with all the right details, at the right time. Flexibility is key, and your role is crucial in keeping things on track.
• Optimize Scheduling: We're looking for someone who isn't set in their ways and is always thinking of ways to make scheduling better, faster, and more efficient. If you've got a creative solution for improving the process, we want to hear it!
• Support Technicians: You'll be the behind-the-scenes hero, providing the team with all the info they need to succeed on the job. Your support helps them get things done quickly and effectively.
• Maintain Communication: With multiple moving parts, strong communication is essential. You'll be relaying important information between technicians, customers, and the office team to ensure everything runs like a well-oiled machine.
• Track and Monitor Schedules: You'll be closely monitoring the schedule and adjusting as needed to keep things flowing smoothly, ensuring that our team stays on top of urgent calls and is prepared for what's ahead.
• Assist with Customer Relations: Be the friendly, helpful voice that keeps our customers updated and informed. We're looking for someone who makes sure they feel valued and taken care of.
• Record Keeping: You'll be documenting key details, such as customer requests, service performed, and any other essential info to keep our records up to date and accurate.
• Other Duties: Help with office maintenance, parts ordering, restocking supplies, and preparing for events—because we all pitch in to keep things running!

What We're Looking For:

• Creative Mindset: You're not afraid to try new things, adapt on the fly, and find better ways to do things. If you've got ideas for improving our scheduling system, we want to hear them!
• Strong Communication Skills: You excel at clear, friendly communication and know how to relay information to customers, technicians, and the team efficiently.
• Organization & Attention to Detail: You can juggle multiple tasks at once and keep things running smoothly, even when things get busy.
• Team Player: While you'll be the go-to for many things, you also know that success is a team effort. You're ready to help wherever needed and work with the team to solve problems.
• Adaptability: You thrive in a fast-paced environment, are quick on your feet, and love the challenge of problem-solving.

Perks & Benefits:

• Competitive Pay & Bonuses: We recognize hard work and reward you for it.
• Flexible Schedule: We offer a Monday-to-Friday schedule with flexible hours and the option to work weekends if desired.
• Wellness Perks: Free health insurance and gym membership to support your health.
• Paid Time Off: Take the time you need to recharge and focus on your personal life.
• Career Growth: As Blue Collars grows, so do you! We offer opportunities to advance within the company.
• Tools & Resources: Access to the latest tools and resources to help you perform at your best.

How to Apply:

If you're looking for a role where you can truly make an impact, bring your creativity to the forefront, and work with a fun and supportive team, apply today! Send us your resume and a cover letter that showcases your personality and why you'd be the perfect fit for the Blue Collars team.

Blue Collars – Built on Excellence, Driven by Teamwork.