What are the responsibilities and job description for the Shift Leader position at Blue Cow Ice Cream, Co.?
Blue Cow Ice Cream, Co. is seeking a Shift Leader to join our Piedmont St. (Roanoke, VA) Team!
Our mission is to serve smiles, one hand-crafted scoop at a time, and this starts with our team and the experiences delivered in our retail scoop shops.
We’re looking for a results driven hospitality leader who will be the gold standard for operational and service excellence, making our shops the best place to visit and Blue Cow an awesome place to work.
Position Overview:
As Shift Leader, you will support the Store General Manager by managing all aspects of the shifts you are working.
Primary Job Responsibilities:
- Lead by example as a working member of the team, performing all job duties and tasks to ensure our team is delivering the best customer and product experience
- Complete opening / closing duties, and deploy team to accomplish all shop tasks and checklists during shifts
- Ensure the shop is clean and inviting
- Play a key role in ensuring product integrity by ensuring standards are being upheld during service
- Effectively respond to customer questions and complaints providing appropriate resolution and follow up - reporting and escalating customer issues if needed to the GM
- Report any performance issues with team members to the GM for follow up and appropriate resolution
- Monitor ice cream and supplies inventory, work with GM to secure necessary supplies, commodities, and equipment to keep the shop functioning at 100%
- Embrace and communicate our company culture and values with team members to drive exceptional experiences to both our customers and other team members
- Assist with receiving orders and completing weekly and monthly inventory on an as needed basis
Requirements:
- Must be 21 with 4-5 days available for scheduling including days, evenings and weekends.
- Pervious customer service experience
- Strong work ethic and desire to go above and beyond
- Leads by example and excels in a team environment
- Reliable transportation and a clean driving record
The Shift Leader opportunity provides competitive pay with access to group benefits including medical and dental insurance, SIMPLE IRA with matching contribution and opportunities for growth.
Job Types: Full-time, Part-time
Pay: $16.00 - $19.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $16 - $19