What are the responsibilities and job description for the Shift Leader position at Blue Cow Ice Cream, Co.?
Shift Leader
Job description:
Blue Cow Ice Cream, Co. is seeking a Shift Leader to join our Roanoke team!
Our mission is to serve smiles, one hand-crafted scoop at a time, and this starts with our team and the experiences delivered in our retail scoop shops.
Position Overview:
As Shift Leader, you will support the Store Manager by managing aspects of the
shifts you are working.
Primary Job Responsibilities:
- Lead by example as a working member of the team, performing all job duties and tasks to ensure our team is delivering the best products and customer experiences
- Complete opening / closing duties, and deploy team to accomplish all shop tasks and checklists during shifts
- Ensure the shop is clean, inviting and in compliance with safety and sanitation protocols
- Play a key role in ensuring product integrity by ensuring standards are being upheld during service
- Effectively respond to customer questions and complaints providing appropriate resolution and follow up - reporting and escalating customer issues if needed to the GM
- Report any performance issues with team members to the GM for follow up and appropriate resolution
- Be aware of labor budget goals and manage volume shifts to meet the needs of the shop
- Monitor ice cream and supplies inventory, work with GM to secure necessary supplies, commodities, and equipment to keep the shop functioning at 100%
- Embrace and communicate our company culture and values with team members to drive exceptional experiences to both our customers and other team members
- Assist with receiving orders and completing weekly and monthly inventory on an as needed basis
Requirements:
- Must be 18 and have open availability for scheduling 4-5 days per week working 25 hours per work week
- This position requires daytime availability along with, nights, weekends and holidays are required
- Management and or customer service experience (1-2 years preferred)
- Strong work ethic and desire to go above and beyond
- Great communication skills - both written and verbal
- Leads by example and excels in a team environment
- Is creative, resourceful, and organized
- Excellent problem solver who takes ownership to find solutions as challenges arise
- Is detail oriented
- Reliable transportation and a clean driving record
- The Shift Leader opportunity provides competitive pay, SIMPLE IRA with company match, employee discounts and opportunities for growth.
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- 401(k) matching
- Employee discount
Shift:
- Day shift
- Evening shift
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Roanoke, VA 24014 (Required)
Work Location: In person
Salary : $15 - $20
