What are the responsibilities and job description for the Shift Leader position at Blue Cow Ice Cream, Co.?
Blue Cow Ice Cream, Co. is seeking a part time team member to join our (Three Chopt/The Village) Team!!
Our mission is to serve smiles, one hand-crafted scoop at a time, and this starts with our team and the experiences delivered in our retail scoop shops. We’re looking for a results driven hospitality leader who will be the gold standard for operational and service excellence, making our shops the best place to visit and Blue Cow an awesome place to work.
Position Overview:
As a Shift Lead, you will support shop operations by having positive interactions with customers and team members, making our shop the best place to visit and Blue Cow an awesome place to work.
Primary Job Responsibilities:
- Interact with guests and team members in a positive and friendly manner supporting a culture of hospitality and service
- Complete all shift work including greeting and serving customers, packing take out orders, operating point of sale, completing shift checklists, opening / closing cleaning etc.
- Being a shop key-holder to open/close the store which includes accurately and efficiently counting the opening and closing drawers
- Ensure product integrity and service excellence by following standard operating procedures
- Ensure the shop is inviting and clean, and in compliance with safety and sanitation protocols
- Respond to customer questions and complaints, providing appropriate resolution and escalating to the General Manager if required.
- Working with Management and fellow Shift Leads to take charge of your shift and guide the team on accomplishing all tasks to Blue Cow standards
Requirements:
- Must be 18 and have availability for scheduling 15 hours per week - nights, weekends and holidays are required.
The part time Shift Lead position provides competitive pay with tips
Job Types: Full-time, Part-time
Shift:
- Day shift
- Evening shift
Work Location: In person
