What are the responsibilities and job description for the ACHN Community Health Worker position at Blue Cross and Blue Shield of Alabama?
Overview
Department Overview
Our subsidiary is responsible for coordinating care for healthy eligible individuals, those with multiple chronic conditions, pregnant women, and men and women needing family planning. The goal of the program is to ensure an effective and efficient delivery of care. This area works with low income populations to improve the quality of care programs and community outreach.
Primary Responsibilities
- Become integrated with assigned healthcare community
- Developing an in-depth knowledge of community resources which will enable this position to connect recipients with resources that can improve their health or living conditions
- Work closely with Care Managers as recipients are involved in care management through activities such as answering phone lines and conducting screenings with recipients
- Assist eligible recipients in navigating health care system, including Medicaid eligibility
- Assist in the coordination of services such as transportation and making referrals to community and public programs and services
- Provide outreach and education and reminders to recipients and community
- Schedule and attend appointments and services with providers
Summary of Qualifications
- High School Diploma or equivalent or LPN
- Minimum two (2) years of human or social services, public health, healthcare or community health experience
- CHW certification or license is preferred
- Valid Alabama Driver’s license
- Willingness to travel as required for the job
- Live and Work within the region
- Knowledge of local community and public resources serving the Medicaid population
- Experience in a position exercising independent judgement and decision making
- Experience in a position demonstrating exceptional written, verbal and interpersonal communications
- Experience probing to determine the root cause of problems to facilitate the resolution of issues
- Strong customer service and superior phone skills
- Proficient computer skills, such as working with Microsoft Office applications
- Excellent organizational skills
- Knowledge of Alabama Medicaid regulations and guidelines is preferred
Terms and Agreements
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