Remote Assistant Supervisor CSC MA Operations

This role provides support to the Supervisor, CSC MA Operations by assisting in the oversight of MA customer service employees, helping to ensure quality service by monitoring inquiries, assisting employees in responding to customer concerns, and facilitating issue resolution. This role also contributes to improving customer experience by maintaining service standards, enhancing team performance, and supporting training efforts and process improvements.

“This position is eligible to work onsite, remote, or hybrid (9 or more days a month onsite) in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”

o This role includes hours that can range from 8:00 a.m. to 8:00 p.m. and can include weekend hours from October 1 through March 31.
o The position will start approximately April 14, 2025

Why Join Us?

• Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave.
• Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire

Compensation

$26.34- $32.93
Non-Exempt Grade 13

• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

• Assist supervision in managing workflow and assessing employees’ work performance to identify areas of improvement. Ensures team meets the minimum performance requirements, goals and deadlines set forth by the department, company or other regulatory body.
• Exercise effective communication and interpersonal skills to build positive relationships with other internal areas to aid in timely completion of inquiries.
• Complete or acquire timely and accurate reports as needed for assessment and trending of operational activities, performance etc.
• Foster loyalty in employees and assist with coaching staff for personal development.
• Exercise sound business judgment independently and in a team environment.
• Consistently demonstrate the motivation and skills necessary to effectively resolve problems.
• Perform assigned job-related duties as required, including any special projects.

• Leadership and team management skills with the ability to effectively motivate, assist with developing employees, while maintaining consistent teamwork mentality.
• Clear and effective written and verbal communication skills and proven ability to complete work at a satisfactory level.
• Proficient time management skills with a proven ability to meet deadlines.
• Strong analytical and critical thinking skills.
• Ability to prioritize tasks and to delegate when appropriate.
• Ability to function effectively in a high-paced and at times stressful environment.

• High school diploma or equivalent required. Additional business management and communication training is beneficial.
• Leadership and team management skills with the ability to effectively motivate, assist with developing employees, while maintaining consistent teamwork mentality.
• Leadership experience or two years Customer Service experience with BCBSKS required.