What are the responsibilities and job description for the Medicare Member Advocate position at Blue Cross and Blue Shield of Massachusetts, Inc.?
Remote work available
Full Time
$20.51 / hour ($40,000 / year)
Qualified candidates from the New England region- MA, CT, RI, NH, ME and VT only.
Compensation:
- Starting at $20.51/hour ($40,000/year) during 12-week training (9 weeks classroom training, 3 weeks lab)
- Increase to $41,500/year after training complete
- Opportunities for continued salary growth as skills progress
- Annual raise/bonus based on performance
BCBSMA is seeking new Member Advocates for our elite Medicare Services Division!
At Blue Cross Blue Shield of Massachusetts, our company promise is to always put our members first. Our mission is the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. As a Member Service advocate for Medicare Markets, your role is one of the most important positions at Blue Cross Blue Shield of Massachusetts. You are the voice of Blue Cross when our members have questions, need help understanding their benefits, and so much more. Our ability to provide outstanding service to our members continues to be a top goal for every advocate
To prepare you to join our team, you will complete a comprehensive training program. Included in your learning, you will participate in role playing scenarios, call listening sessions, and partner work. In addition, you will receive hands on classroom style learning and mentoring with current advocates where you will listen to live member calls.Your 12-week training program takes place Monday through Friday from 8:00 AM - 4:00 PM. Training is PAID! After training, your schedule will shift to a flex schedule. Your flex schedule is 8 hours in length and can start as early as 8:00AM and some shifts that start later may finish as late as 6:00PM. The schedule patterns for each week can vary based on business needs. However, we are committed to giving our advocates as much advanced notice as possible when this occurs.
Who We're Looking For
Our advocates are the kind of people who care. Our members have Medicare either because they are 65 or older or are eligible for Medicare because of disability. Our advocates strive to offer support whether its helping members navigate through benefits, online resources or just providing piece of mind.
We're looking for people best described as...
- A proactive, solution-oriented decision maker
- A planner, multi-tasker, and expert problem solver
- Empathetic, caring, and willing to go the distance to help someone
- Honest, with a "can-do" attitude and infectious positivity
What will you do
As a Medicare Markets Member Advocates at Blue Cross Blue Shield of Massachusetts you are in charge of solving members' problems and helping them get back to enjoying their lives as quickly and effortlessly as possible. You are empowered to provide members with peace of mind that their questions and concerns are resolved and none are on the horizon. Successful advocates deliver an effortless member experience by:
- Taking the lead - our advocates take ownership of members' issues, relieving members' stress while guiding them to a quick and easy resolution.
- Identifying future problems - not only do our advocates solve the current member concern but they actively identify and solve any complications the member may encounter after their first interaction.
- Sharing insights with peers and management - our positive team culture relies on open communication to continuously improve how our work gets done.
- Show compassion- our advocates show empathy and compassion during a time of need, whether that is due to a loved ones passing or acknowledging a difficult situation and finding the right resources to help
- Having fun! - our work is important, but we don't take ourselves too seriously. We love helping others and have a fun community dedicated to doing so!
What we need:
- Strong verbal and written communication skills
- Quality and service-oriented demeanor
- Effective listening and organizational skills
- Demonstrate sound decision-making
- Self-motivation, initiative, ability to handle multiple priorities and meet strict deadlines
- Proficient computer skills (E.g., Microsoft Word, email management, Internet use, etc.)
- Strong navigational skills with multiple systems and current knowledge of technology
- Personal commitment to high quality performance through integrity, accountability, compassion, and teamwork
- Ability to provide customer service designed to meet the customer's needs, showing empathy and the ability to apply
As a Medicare Member Advocate, you are the face of our company, and at BCBSMA we believe it's important to ask for your input on anything from member solutions to workspace design. We are rooted in the community we serve and are committed to helping all members and Massachusetts residents lead healthier lives.
Join our team to enjoy:
- Flexible remote working solutions
- Recognition and rewards for high performance and improvement
- Internal career pathing with individual mentorship, networking and events
- Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues. All are welcome at our ERGs!
- Best in class health, wellness, and 401(k) retirement benefits among many others!
- Paid holidays, vacation, personal, and wellness time
- Paid volunteer and service opportunities
- Tuition reimbursement
Required Qualifications:
- High school diploma or equivalent required
- 6 months experience frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person
- Technology savvy with strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously
Preferred Qualifications
- Experience in fast-paced contact center environment highly preferred
- Proficient in keyboarding and ability to type
Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.
Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.
EDUCATION/RELEVANT EXPERIENCE:
- High school diploma or equivalent
- BS/BA degree preferred or equivalent work experience
- 2-3 years customer service experience
If interested, you can expect an email within one day of application to begin the hiring process by taking an online assessment in the comfort of your home. If you think you have what it takes, apply today!
High school degree or equivalent required unless otherwise noted above
LocationHinghamTime TypeFull timeHourly Rate: $20.51The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that theconfidence gapandimposter syndromecan prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourCompany Culturepage. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join ourTalent Communityto stay "in the know" on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.
Salary : $40,000 - $41,500
