Process Control Processor

Ready to help us transform healthcare? Bring your true colors to blue. Process Control is the front-line of the Operations Division providing support to countless internal business areas. The primary responsibility is to prepare paper claims and/or documents for scanning in a timely and accurate manner on behalf of our members, providers, and accounts. The successful candidate will be multi-functional and work collaboratively within a fast-paced production environment to meet changing business needs and requirements for processing documents. Must exhibit spirit of flexibility and teamwork to support the success of the organization and personal development goals. This position is an essential role to our organization where the persona is Resident. Responsibilities: Perform document classification and scanner prep Index scanned correspondence into Salesforce and/or Medhok software for business areas Fulfill internal document retrieval requests Physically support on- and off-site storage, which includes standing while retrieving documents from the file room, and squatting/bending/reaching/lifting to place documents on file shelves and in boxes Consistently achieve desk level quality and productivity standards Exhibit a clear understanding of unit priorities and workflows Ability to recognize pertinent information missing on documents Complete assigned work inventories as directed and raise flags when necessary Cross train peers, new associates and/or temps Contribution of innovative ideas for process improvements Perform other duties as assigned Qualifications: Ability to determine appropriate actions in ambiguous situations Ability to conduct provider number lookups using HURON Demonstrated flexibility and willingness to change as business needs change within the organization Demonstrated ability to process a high volume of production work in a fast-paced environment with attention to detail Recent work history that supports excellent organization, problem-solving, communication, teamwork and interpersonal skills Proven written and verbal communications skills are essential Ability to work independently, as well as within a team, demonstrating strong time management skills Demonstrate initiative, accountability, customer-focus, professionalism and a positive team spirit PC skills a plus Education/Experience: High School Diploma (GED) or equivalent business experience Minimum Education Requirements: High school degree or equivalent required unless otherwise noted above Location Hingham Time Type Full time WHY Blue Cross Blue Shield of MA? We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue. At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month). Blue Cross Blue Shield of Massachusetts, has a COVID-19 vaccination requirement. Your offer of employment is dependent upon either being fully vaccinated for COVID-19 or an accommodation based on a disability or sincerely held religious belief, practice, or observance by submitting a request to Human Resources. Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates. Our Commitment to You We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance. Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law. Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.