What are the responsibilities and job description for the Business Process Consultant position at Blue Cross and Blue Shield of North Carolina?
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Job Description
Leads work to enhance effectiveness of the organization at the enterprise level by linking business strategy to business process. This position will work on cross functional teams to drive process improvements using Lean, Six Sigma, and other continuous process improvement tools.• Support BCBSNC Enterprise Initiative projects in a specialist role. Apply relevant tools and techniques to assess impact based on changes to the enabling technologies that support business processes. Lead development of future state process and drive changes across business and operations.
• Lead Business Process Improvement projects identified across the enterprise. This includes application of continuous process improvement skills and methodologies to articulate the problem, baseline current state, analyze root cause, recommend improvements, and monitor results. Achieve an outcome that provides sustainable solutions to the client.
• Support the deployment of process excellence across the enterprise through delivery of formal training on Lean and Six Sigma, mentoring projects executed within a division, and championing business process methods in communities of practice.
• Lead internal management consulting efforts as identified and as needed. This includes unbiased assessment and resulting recommendations to managers and executives.
• Execute projects, deliverables, and measurable results in the context of BCBSNC Enterprise Process Architecture and strategic enterprise goals
• Contribute to structure, procedures, and templates within the department to enhance the value-add to the enterprise. Works with department leadership and colleagues to continuously improve department offerings and share best practices of business process knowledge and tools
Hiring Requirements
- Bachelors Degree and 3 years experience (or Master’s degree with 1-2 years experience) as a Management Consultant, Business Analyst and/or Project Manager.
- If no degree, 5 years experience as a Management Consultant, Business Analyst and/or Project Manager is required..
- Experience modeling business processes using a variety of tools and techniques.
Hiring Preferences
• Lean or Six Sigma Certification is strongly preferred.
• Masters’ Degree in Business, Information Services, Statistics, or Engineering is preferred.
• Proven track record of self development and professional growth
Business Process Management
• Proven ability to plan and deploy business process initiatives
• Proven ability to apply business process principles to business solutions
• Ability to create visualization and high-level models that can be used in future analysis to extend and mature the business capabilities
• Proven facilitation skills with previous experience designing workshops, facilitating sessions and working with teams to gain crucial input from key contributors
• Ability to develop metrics, collects data, analyze data to identify root cause, measures performance against process requirements.
Analytical Thinking
• Strong research and investigation skills
• Proven analytical skills to assess problems and develop solutions/improvements.
• Strong situational analysis and decision making abilities
• Strong data/financial analysis and modeling abilities.