What are the responsibilities and job description for the Client Delivery Expert (CDE), Commercial Markets position at Blue Cross and Blue Shield of North Carolina?
The Commercial Markets division is responsible for sales, retention, market strategy, pricing, and product and segment performance for our commercial business. The division is also responsible for reporting, sales technology, product piloting and product management operations. Our commercial product segments are individual, under 65; local group; major group; specialty segments and the State Health Plan.
In your role as a Client Delivery Expert (CDE) you will be responsible for synthesizing the go-to-market strategies and applying a client-specific lens, advising sales teams on relevant trends, researching, and evaluating product readiness. The CDE provides recommendations to clients utilizing available metrics, client feedback, and knowledge of best practices. This position recommends strategy-supporting products, programs, and services while creating lasting client value by owning and executing key delivery activities, ensuring client-specific sold offerings operate in frictionless fashion. This role support key sales activities through tailoring of messaging, content, and offering configuration. Success as a CDE correlates with strong collaboration with the sales team to provide a high level of value and customer satisfaction.
What You'll Do
Assist with sales/renewal strategy and compiling relevant product/offer information
Execute activities remotely as well as face to face with the client to ensure seamless post-sale delivery of sold products and offerings, including ad hoc communication, product issue/capability research and resolution, ad hoc client reporting, collateral production, etc. Partners with clients to execute products and programs that support the goals of the client, add value to Blue Cross NC and generate high customer satisfactions.
Perform proactive client outreach and support to identify product and offering issues/opportunities, maintain client satisfaction, and set communication channel expectations. Must have a strong understanding of strategy of offering as well as ability to work proactively to facilitate product and program implementations both internally with the organization and externally with clients, and producers/consultants by establishing and communicating business appropriate operational expectations.
Maintain strong product and offering knowledge, including product roadmap and testing timeline
Using research and client feedback, provide prospect or client specific offering feedback to sales team.
Support tailoring of sales content (i.e. presentations) to client-specific needs
As required, deliver on Wellness offering obligations, including on-site activities
Attend client meetings and events and leverage knowledge of products, programs, services and value story of the enterprise in support of segment specific business goals and objectives.
What You Bring
Bachelor's degree or advanced degree (where required)
5 years of experience in related field
In lieu of degree, 7 years of experience in related field
Must be able to obtain a North Carolina Health Insurance license within the 60 days of employment in this position.
Must possess and maintain a valid driver's license.
What We Like
Prior working knowledge of Sales Force, Insights 360, and Business Objects are a plus.
Excellent verbal and written communication skills to include public speaking and presentation skills.
Excellent planning and organizational skills with attention to detail is critical to effectively handle the technical aspects of the position.
Knowledge of Blue Cross NC's product portfolio, including Wellness Programs, is ideal
Ability to work independently, effectively manage multiple priorities and perform effectively in a fast-paced, changing environment in order to meet tight deadlines.
If you're ready to make a career out of making a difference, this is the opportunity for you.
We invite you to check out our careers site to see we value diversity and inclusion at all levels of our organization. We have inclusion challenges throughout the year and affinity groups that are an integral part of our culture!
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities.