What are the responsibilities and job description for the District Sales Support Rep position at Blue Cross Blue Shield of Alabama?
District sales offices are located throughout the state of Alabama. This area of the company markets our products primarily to groups with less than 1000 employees located in the state. District sales offices provide local customer service and support to local groups.
The incumbent is responsible for assisting District Sales Representatives and District Account Managers with sales, ongoing service, and renewals of District accounts with 2 to 999 employees both on a local basis and national basis to help achieve District, Divisional, and Corporate sales goals. The incumbent works closely with and under the leadership of their assigned District Account Manager(s) on a daily basis to address service questions/issues and on an as needed basis to assist with renewals and group meetings. The incumbent is responsible for meeting notes during the renewal process and may be called upon to assist with a conversation and/or presentation regarding a specific topic(s). The incumbent is responsible for assisting with and/or conducting group meetings with employees and is expected to perform these functions in a professional manner in both the District office setting and customer's office setting. The incumbent will travel locally frequently, and occasionally overnight. The incumbent must multitask, including handling multiple questions/issues and multiple accounts simultaneously. The incumbent must hold and maintain an insurance license from the State of Alabama. Additionally, the incumbent will be responsible for conducting Medicare product meetings at public venues. As a part of that, the incumbent will be required to pass appropriate Medicare training, maintain knowledge of Medicare products, and communicate clearly and concisely to those attending the meetings.
- Bachelor's degree
- State of Alabama Health, Life & Disability License or willingness to obtain within three months of date of hire
- Experience in a position with either related experience in sales (as a sales representative; or internal or external company representative ), or knowledge of the insurance industry, insurance procedures, and regulations
- Experience in a position utilizing strong communication, interpersonal, presentation, and influencing skills
- Experience researching topics and resolving issues
- Experience in a position demonstrating a high degree of professionalism and integrity to work well in a team environment
- Willingness to travel locally daily with some overnight travel
- Experience in a position with proven time management skills
- Experience in a customer-facing position
- Two years of experience in a position with either related experience in sales (as a sales representative; or an internal or external company representative), or knowledge of the insurance industry, insurance procedures and regulations preferred
- Knowledge of claims processing procedures, working with standard operating procedures, or policies as they relate to presentations, meetings, and customer contact preferred
- Experience in a position demonstrating a consultative skillset preferred
- In-depth knowledge of how to identify customer needs and solutions preferred
- Experience working in the health insurance industry preferred
- Experience working with employee benefit plans preferred
The work location for this position will be hybrid (onsite/remote)
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Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association