Group Service Specialist (Onsite – Alexandria, LA)

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Residency in or relocation to Louisiana is preferred for all positions.

Grade 06

POSITION PURPOSE

Assists the Account Managers and Account Executives in the retention, servicing and upgrading of existing group business by personal contact with group leaders, brokers and consultants. Provides service to members of existing groups as necessary. Responsible for maintaining good relationships with existing groups and their representatives in order to achieve the highest level of group account retention.

NATURE AND SCOPE

• This role does not manage people
• This role reports to this job: Regional Manager, Office Administration
• Necessary Contacts: In order to effectively fulfill this position, the incumbent must be in contact with:Staff in Sales and Marketing, Customer Service, Underwriting, Provider Contracting and any other department as needed to efficiently serve the customer or renew the group. Daily contact with brokers, group leaders & employees, group management executives and decision makers and network providers.

QUALIFICATIONS

Education

• High School Diploma or equivalent is required

Work Experience

• 2 years in a customer service, sales & marketing, or benefit operations is required

Skills and Abilities

• Must have a working knowledge of health insurance operations.
• Valid Louisiana Life and Health insurance license is preferred.
• Excellent oral and written communication skills.
• Must be able to travel occasionally.

Licenses and Certifications

• Valid Louisiana Life and Health insurance license is preferred

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Provides backup on major service issues via contacts through brokers and group leaders or other group contacts to ensure timeliness of resolution.
• Provides on-site training to brokers and group leaders on the various electronic tools available through BCBSLA and/or Blue Benefit Services (BBS) in order to foster the adoption of these tools.
• Assists Account Managers and Account Executives in the group enrollment process when necessary. Must be available to conduct employee meetings and answer benefit questions during these meetings as needed to promote accurate and expedient new group installation or existing group renewal processes.
• Assists Account Managers and Account Executives in the group renewal process by preparing uncontested renewals of existing group business and completing necessary internal and external renewal documentation in order to attain the retention goals of the company.
• Documents and forwards employee request for claims related issues, benefit questions or supply requests to be handled by the appropriate internal department.
• Participates in home office visits for prospective or renewing groups to include by not limited to coordinating availability of home office staff participants and assisting in the development of the group presentations in order to assist the company in achieving its membership and retention goals.
• Maintains updated and accurate records of all telephone conversations, notes, meetings, or documents sent to all contacts via the corporate automated tracking system in order to easily retrieve documents as references.
• Responsible for handling payments from our members and either posting payments to the eBilling site or sending to Accounts Receivable.

Additional Accountabilities and Essential Functions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze are required.

\#LI_JH1

An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

JOB CATEGORY: Sales, Marketing & Product Management