Product Analyst - Care Management

About Blue Cross And Blue Shield Of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming health care. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

Blue Cross and Blue Shield of MN is hiring a Product Analyst to join our Care Management team in Eagan, MN. In this role you will support Transition of Care, Maternity and Core/Complex/Gender/Transplant programs. You will be responsible for will research and prioritize high-value feature opportunities, maintain a healthy product backlog, and perform regular assessments to measure product performance against established goals and benchmarks. In this role you will be a liaison between data insights, reporting, member and provider analytics, population health, and vendor integration. Key responsibilities include maintaining the RFP library, updating program descriptions, project management, and partnering with marketing on the creation of member-facing content. The analyst will also manage regulatory compliance for member communications and assist in providing concise responses to RFPs and RFIs.

This role is hybrid, 2 days a week in office, out of Eagan, MN.

A Day In The Life

• Responsible for gathering and interpreting data from various sources, identifying key insights, and providing actionable recommendations to drive product development and enhancement.
• Collaborate with cross-functional teams to identify and prioritize emerging customer/user problems, ensuring the team is always focused on delivering impactful solutions.
• Create meaningful insights to help drive product development, solving problems that add value to our members and customers.
• Collaborate with team(s) and Stakeholder(s) to discover and deliver the best solution to the market problem(s) presented by the Product Manager or Product Owner (business).
• Work with a variety of internal and external partners to elicit and document business requirements for user stories.
• Help Product Owner and scrum team to plan work in upcoming sprints, considering a variety of factors such as priority, effort/cost, complexity, dependencies, and business and system impacts
• Help document the technology/business needs into product backlog stories/items.
• Attend sprint ceremonies and is available to team during the sprint for clarifications and acceptance of user stories.
• Aid where needed throughout sprints for the development team, such as answering questions on requirements and providing input on testing strategy.
• Maintain technical documentation of system and business processes.
• Build strong relationships with team members, business users, stakeholders, subject matter experts, vendors, to help navigate through problems, decisions, and related implications.
  
  

Required Skills & Experiences

• 3 years of related (Product Analyst) professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Progressing toward one of the following certifications: Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), SAFe PM/PO or CSM
• Solid analytical, organizational, and problem-solving skills
• Experience with writing business/functional requirements and Agile methodologies
• Solid written, oral, presentation and interpersonal communication skills with the ability to negotiate expectations between multiple parties
• Exposure to process improvement with high level of execution focus preferred.
  
  

Nice To Have

• Bachelor’s degree in a clinical field, business, technical degree or a relevant field
• Experience working in the managed care/healthcare insurance industry
• Experience in care management or EHR programs.
  
  

Compensation And Benefits

Pay Range: $67,200.00 - $89,100.00 - $111,000.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We Offer a Comprehensive Benefits Package Which May Include

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more
  
  

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com.

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.