Product Owner - Clinical Care Management

About Blue Cross

Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.

Blue Cross and Blue Shield of Minnesota is hiring a Product Owner to support a segment of the Care Management portfolio, in Eagan, MN. In this role you will be responsible for defining the product vision, creating roadmaps and managing the product delivery process. More specifically, you will support four program areas of Case Management including Core, Complex, Transplant and Gender Services. This includes prioritizing and organizing idea creation for program refinement, value creation, and adjustments. Conduct volume analysis and cost trend analysis to justify proposed changes. Provide clear reasons for prioritizing certain initiatives. You will partner with product management and stakeholders to translate product strategy into detailed product vision.

You will have at least 3 years of experience as a Product Owner (defining product vision, discovery, creating roadmaps and delivering products), with strong preference for healthcare experience.

This role is hybrid, 2 days a week in office, out of Eagan, MN.

A Day in the Life :

Serve as the "voice of the product" and therefore is the liaison between the business and the Scrum Teams; translating features into user stories within a teams backlog and managing, ranking and prioritizing this backlog so that it is reflective of stakeholder requirements and priorities.

Lead teams in identifying and prioritizing customer problems, ensuring we deliver impactful solutions.

Drive product development with your insights; solve problems that drive value to our members and customers.

Final signoff and acceptance responsibility for user stories / features and backlog items.

Collaborate with team(s) and Stakeholder(s) to discover and deliver the best solution to the market problem(s) presented by the Product Manager (business).

Works with the business to understand coordinate ranking and prioritize business needs and plan solutions to ensure that each release / "go-live" provides business value to end users sales and marketing.

Manage the solution concept development process to ensure the product team understands the direction and vision.

Create and maintain backlog ownership of work through the product life cycle.

Utilize best practices to create user stories / backlog items and their acceptance criteria.

Help provide input into business cases and translate into product backlog stories / items.

Serve as the Product Management (business) proxy and decision point to represent the stakeholders.

Reviews and accepts / rejects results both during a Sprint and in the Sprint review.

Attends sprint events and is available to team during the sprint for clarifications and acceptance of user stories.

Capture and prioritize issues or incidents for the team backlog.

Presents work to team from Team Backlog during Sprint Planning for acceptance by the Team in a Sprint, negotiates Sprint goals with the Team.

Encourages innovation and experimentation on teams to drive team engagement.

Generally, Product Owner will have accountability of larger cross functional product(s). Number of products, product size, revenue impacts and / or complexity are all considerations in performance.

Required Skills & Experiences :

3 years of Product Ownership and / or Product Management experience. All relevant experience including work, education, transferable skills, and military experience will be considered.

Experience with writing business / functional requirements and experience implementing Agile methodologies

Experience developing short-term and long-term roadmaps

Work with stakeholder(s) to establish Product Outcomes goals and track progress

Able to lead : user story mapping, journey mapping and stakeholder canvas exercises

Demonstrated presentation skills with leadership and key stakeholders

Experience conducting current state vs future state mapping and delivering upon identified product gaps

Strong analytical, organizational, and problem-solving skills

Experience interacting confidently with key stakeholders, as a subject matter expert and comfortable with influencing decision-making

Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties

Experience in program management and process improvement with high level of execution focus preferred.

Nice to Have :

Bachelor's degree in a clinical field (e.g., Nursing, Medical Technology, Clinical Laboratory Science, etc.)

Experience as an Agile / JIRA product owner

Experience working in the managed care / healthcare insurance industry; specifically, Case Management including Core, Complex, Transplant and Gender Services

One of the following certifications : Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), SAFe PM / PO or LeSS

Compensation and Benefits :

Pay Range : $88,600.00 - $117,400.00 - $146,200.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include :

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.

Make A Difference

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability : If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com.

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Salary : $88,600 - $117,400