What are the responsibilities and job description for the Customer Support Representative position at Blue Cross & Blue Shield of Mississippi?
Position Overview :
The Customer Support Representative (CSR) plays a vital role in delivering exceptional service to our valued customers who seek assistance, information, or guidance. This position involves thorough research on inquiries related to myBlue, pharmacy options, enrollment processes, billing, benefits, and claims to ensure that we achieve first call resolution.
As a CSR, you will connect with each customer, addressing their concerns with personalized information that caters to their specific healthcare needs.
Key Qualifications :
- Bachelor's degree with a minimum GPA of 3.0.
- Proficient computer skills and completion of all call center training program levels.
- Outstanding active listening skills to thoroughly understand members' issues.
- Exceptional communication skills to uphold a professional company image at all times.
Important Information :
This position is based in our Flowood, MS office and is not a remote opportunity. The work schedule is Monday through Friday.
Blue Cross & Blue Shield of Mississippi values diversity and is an Equal Opportunity Employer. We welcome all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our comprehensive benefits package, which is equivalent to approximately one-third of your overall salary compensation, ranks among the best in the healthcare field. We seek dedicated individuals who can contribute their experience and expertise to enhance our customer service.
