What are the responsibilities and job description for the Customer Support Specialist position at Blue Cross & Blue Shield of Mississippi?
*This position is not a remote opportunity and report to the Flowood, MS office Monday - Friday*
Job Summary –
The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to myBlue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.
This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.
Job-Specific Requirements:
- Must have a Bachelor’s degree with at least a 3.0 GPA.
- Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
- Excellent active listening skills in order to clearly understand members’ issues.
- Must possess excellent communication skills to ensure a professional company image is projected at all times.
Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.
