Account Manager - Small Group/Mid-Market

All about us

You likely know us as an insurance company, but that’s just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is open to a hybrid or in-office working arrangement out of the Fargo, ND office or within driving distance of the office in order to attend benefit events. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

Pay information

• Pay Level: 020
• FLSA Category: Exempt – Salaried
• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance-based merit program.
• This position is eligible to participate in the company’s sales incentive plan.

A day in the life

The Account Manager – Small Group/Mid-Market (SG/MM) is responsible for providing customer support and account management duties to assigned small group, mid-market and/or special market clients. This position serves as a point of contact for existing clients, maintaining positive relationships, and maximizing sales opportunities during the renewal process.

Your responsibilities will include

• Focuses on retaining and growing existing accounts.
• Promotes local service club and community involvement and attends local events to maintain presence in the market.
• Crafts targeted strategies designed to meet specific client needs and provides product recommendations.
• Meets regularly with assigned client accounts and ensures clients are consistently satisfied with the organization's products and level of service.
• Provides information to clients about changes to products and underwriting policies and billing procedures.
• Delivers member or client materials as needed.
• Supports open enrollment meetings and provides client trainings, if applicable.
• Identifies additional sales opportunities during the renewal process.
• Maintains knowledge of company products in the healthcare industry, new service offerings,
  policies and procedures, and regulations impacting the business.
• Keeps clients informed about company initiatives and programs highlighting the benefits to the
  consumer.
• Collaborates with internal team members ensuring implementation and coordination of the renewal and sales activities are operating smoothly.
• Ensures necessary documentation is completed and appropriate internal systems are updated.
• Develops a professional rapport with clients to enhance new and ongoing business relationships.
• Travel outside of core business location is required.

What you need to succeed

• An Assoicates degree in Business, Marketing, Healthcare or related field. Bachelor's degree preferred.
• 3 years of Sales, marketing, account management or related experience is required with a strong knowledge of insurance industry and customer service experience.
• Be a problem solver with the ability to research, analyze and define methods, practices, and procedures to resolve issues.
• Desire to expand knowledge base as benefit practices continue to evolve in the workplace.
• Clearly communicate and support employees in a variety of situations, while also being flexible and adaptable.
• Brings a creative mindset and a go-get-em’ attitude to find ways to improve upon processes and projects.
• Self-starter with a high energy level, commitment to excellence, and a diligent work ethic.
• A strong ability to prioritize and organize work with varying timelines for projects and daily work.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

• Affordable medical, dental and vision coverage accepted throughout the United States
• Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Additional company perks

• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Opportunities to connect through employee committees.

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 2/18/2025 at 8:00 a.m. (CT). No further applications will be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)