Enrollment Specialist

All about us

You likely know us as an insurance company, but that’s just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is open to a remote, hybrid or in-office working arrangement out of the Fargo, ND office. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

Pay information

• Pay Level: 016
• FLSA Category: Nonexempt – Hourly
• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance-based merit program.

A day in the life

The Enrollment Specialist is responsible for ensuring timely and accurate completion of complex enrollment data management tasks and issuance of member ID cards using established internal and vendor-related systems and processes. This position utilizes strong knowledge of organizational products, clients, processes, underwriting rules, and government regulations to guide decision making.

Your responsibilities will include

• Demonstrates and maintains in-depth knowledge of enrollment processes and systems, underwriting rules, and federal and state application processing regulations and guidelines.
• Utilizes various computer systems and applications to perform daily functions.
• Works various reports and inquiries to update member information, compares and resolves data discrepancies between systems, and performs outreach with internal departments to verify information to ensure overall data accuracy.
• Reviews ID Cards prior to mailing and works with various internal departments and external vendors to ensure ID Card production needs are met and issues are resolved.
• Serves as a team representative in cross-functional and other meetings related to ID Cards.
• Ensures timeliness of ID Card issuance and enrollment accuracy in accordance with
  organizational and national measures.
• Answers questions/inquiries from various departments within the organization related to ID Card distribution.
• Uses historical and new ID Card business volume and timing information to create daily and monthly ID Card forecasts for vendor resource planning.
• Participates in the review and documentation of department policies and procedures.
• Shares knowledge with new and existing staff through job shadowing and knowledge sharing.
• Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.

What you need to succeed

• A High School Diploma/GED.
• 3 years of data management/administration or related experience with a strong knowledge of enrollment operation processes, practices, and administration.
• Be a problem solver with the ability to research, analyze and define methods, practices, and procedures to resolve issues.
• Sets priorities, goals and timetables to achieve maximum results from available resources and time.
• Brings a creative mindset and a go-get-em’ attitude to find ways to improve upon processes and projects.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

• Affordable medical, dental and vision coverage accepted throughout the United States
• Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Additional company perks

• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Opportunities to connect through employee committees.

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 2/21/2025 at 8:00 a.m. (CT). No further applications will be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)