What are the responsibilities and job description for the Customer Service Account Representative position at Blue Diamond Growers?
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$67,800.00 - $88,200.00JOB OVERVIEW:
Provides exceptional customer service by building relationships with customers, both internal and external, while managing order execution for domestic and export accounts for BDG. Strives to ensure on-time and in-full shipments, timely contract completion, regulation compliance, and superior customer satisfaction.RESPONSIBILITIES:
• Serves as the primary contact with customers and brokers, in relation to contract and order execution in domestic and international markets.
• Maintains and builds positive partnerships between BDG and customers/brokers.
• Manages order execution against forecasted volume and/or customer contracts, in accordance with Blue Diamond Growers (BDG) policies.
• Participates as a key team member on projects to achieve department objectives.
• Enters and executes orders, returns, debits, and credits into an SAP processing system.
• Facilitates accurate and timely shipments in accordance with customer schedules, contract and shipping terms.
• Schedules export and domestic transportation service with customers, freight forwarders and outside carriers, where applicable.
• Ensures accurate invoicing of product shipped, including correct payment of broker commissions.
• Oversees compliance with documentation and customs requirements for domestic and international shipments to ensure smooth delivery of goods to customer.
• Provides reporting and analytics based on customer data, identifies trends and draws insights to improve customer support and operational efficiencies.
• Troubleshoots and resolves customer problems and suggests solutions for common issues.
• Ensures compliance with customer, governmental and food safety regulations.
• Partners with Quality Assurance department to support complaint investigation. Arranges returns and replacement product as appropriate.
• Maintains accurate customer records and ensures documentation of essential information.
• Addresses and resolves customer concerns using problem solving and critical thinking skills to find the best solution, engaging cross-functional team members, as needed.
• Provides ongoing support to sales, operations, logistics, and planning to enable future volume and margin growth.
• This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
WHY BLUE DIAMOND?
In addition to working at the world’s largest, state-of-the-art almond manufacturer, we offer a safe and collaborative team environment, with numerous opportunities for free training and career advancement. Check out the BDG Benefits, Health & Wellness Guide HERE .
Grow your career. Partner with us. We Are the Almond People!
Ready to get started? Apply now!
Blue Diamond Growers (BDG) is an Equal Employment Opportunity Employer. BDG provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information. BDG also complies with all provisions of the U.S. Government's Executive Order 11246 dated September 24, 1965 and the rules, regulations and relevant orders of the Secretary of Labor.
Salary : $67,800 - $88,200
