Spa Concierge

At the Blue Door, we value our team members and strive for excellence in every guest’s experience. Share with us your professionalism and in return, we will train you in the Blue Door way. The willingness to serve and the ability to deliver are the company’s message.

The position is responsible for providing a great first and last impression in customer care, offering salon guests additional service opportunities, as well as assisting guests in understanding our products, specials, and company memberships while following all company policies and procedures.

Duties will include.

• Greeting customers as they arrive at the Spa and making sure they feel comfortable while waiting for their appointment. All guests checked in will be told about current specials and promotions.
• Phone skills - the commitment to using our branded scripts: unique phone greetings, making appointments, confirmation calls, rescheduling, answering questions regarding services, prices, memberships,
• Salon tour/ New client Welcome Gift- following through with our planned script for our salon tour, new client welcome gift, and introducing guests to our membership programs, referral program, etc.
• Closing - following through with salon-recommended scripts and procedures for offering retail/homecare options, scheduling the next visit, and offering more service choices to upgrade the guest experience.
• Handling upset guests - following through with our specific scripts and procedures.
• Monitoring and renewing stock levels to ensure that the front of the Spa (retail area) product displays are properly stocked and look appealing.
• Assist in keeping the Spa clean and tidy.
• Responsible for focus and effort in hitting their monthly goals by being consistent with scripting and offerings. When goals are met, rewards are given monthly.
• Responsible for tracking in a DAILY, WEEKLY, AND MONTHLY basis

Sales Skills Required

• Upselling Services
• Rebooking
• Retail
• Gift Cards
• Referrals
• Specials and Promotions
• Continued product training.

Job Specifications

• Brand Code/ Dress Code - the ability to maintain and present a fashionable, professional image following our brand code requirements of dress, hair etc.
• Continued Education - learning new products, services and creating scripts to professionally offer these items, as well as customer service workshops.
• The ability to work independently, as well as a team.
• The ability to be self-motivated and find productive activities during slower periods of business.
• The ability to build and maintain positive, healthy interpersonal relationships with other team members.

Skills and Qualifications

• High School diploma or equivalent.
• Verbal and written communication skills to interact clearly with customers, vendors, and other employees.
• Organization skills to keep accurate records and find essential information quickly.
• Time management skills to prioritize and complete a variety of tasks throughout the day.

Working Conditions

• Regularly, requires the ability to walk, ability to stand for 8-10 hours, reach with hand and arms, ability to lift and/or move 50lbs, and tolerate salon chemicals and fragrances.
• On an occasional basis, requires the ability to climb a ladder and balance.
• Frequently, requires the ability to stoop, kneel, and crouch.
• Ability to work a flexible schedule to include am/pm shifts, weekends, and holidays.

At Blue Door Spa and Salon, we value our employees and offer competitive compensation along with benefits such as medical insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.

Please send your resume to anncampbell@mybluespa.com

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Relocate:

• Bradenton, FL 34208: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17