About Blue Eye Monitoring
Blue Eye Monitoring is revolutionizing the security industry by delivering video monitoring solutions that eliminate false alarms, reduce operational burdens, and provide real-time protection for businesses. With a rapidly expanding customer base and a commitment to operational excellence, we are seeking a Vice President of Operations to lead our monitoring, implementation, tech / QA, and mobile departments.
Role Overview
The Vice President of Operations will be responsible for overseeing all aspects of our monitoring operations, ensuring seamless execution, efficiency, and service excellence across multiple teams. This leader will drive operational performance across our monitoring centers in Las Vegas and Cambodia, our implementation team, technical / QA support team, and mobile operations team. The ideal candidate will be a hands-on, results-driven executive with a strong background in managing large-scale operations, optimizing processes, and driving key performance metrics.
Key Responsibilities
1. Monitoring Department Leadership
- Oversee and optimize 24 / 7 monitoring operations in Las Vegas and Cambodia, ensuring high service levels and adherence to industry standards.
- Develop and implement performance metrics to improve response times, accuracy, and customer satisfaction.
- Ensure staffing, training, and technology are aligned to support rapid growth and operational efficiency.
2. Implementation Team Oversight
Lead the implementation team, ensuring seamless integrations between Blue Eye’s software and third-party VMS and camera systems.Improve processes for onboarding new customers and integrating monitoring solutions with their existing infrastructure.Collaborate with engineering teams to enhance automation and system compatibility.3. Technical & QA (Tier 2 Support) Leadership
Oversee the technical and QA team, responsible for troubleshooting and ensuring site uptime.Ensure a proactive approach to incident resolution, software connectivity, and equipment functionality.Establish and refine escalation procedures to enhance system reliability and customer experience.4. Mobile Department Management
Direct the mobile operations team, responsible for deploying, maintaining, and monitoring security trailers.Ensure efficiency in fleet operations, including rapid response times, preventive maintenance, and optimized field service support.Implement tracking and performance measurement systems to enhance trailer uptime and service reliability.5. Operational Strategy & Performance Optimization
Define and drive key performance indicators (KPIs) across all operational departments, focusing on efficiency, service quality, and scalability.Lead process improvements and automation initiatives to enhance operational speed, accuracy, and cost-effectiveness.Foster a culture of accountability, collaboration, and continuous improvement.6. Cross-Departmental Leadership & Reporting
Work closely with the CEO and executive team to align operations with company goals.Provide regular performance updates and strategic recommendations to improve profitability and operational effectiveness.Serve as a key leader in scaling Blue Eye’s operational infrastructure to support growth and expansion.Qualifications & Experience
10 years of operational leadership experience, preferably in video monitoring, security operations, technology-driven services, or high-volume service industries.Proven track record in leading large, distributed teams and managing 24 / 7 operational environments.Strong technical acumen, with experience integrating software with third-party hardware and systems (VMS, camera systems, remote monitoring solutions).Experience in process optimization, KPI-driven management, and automation.Ability to scale teams, implement best practices, and drive operational excellence in a high-growth environment.Excellent leadership, problem-solving, and decision-making skills.Strong financial acumen with experience in budget management and cost control.
