What are the responsibilities and job description for the Dispatcher (Plumbing) position at Blue Flow All Service Plumbing?
Dispatcher (Plumbing) - IN OFFICE
Are you a Dispatcher with at least 1 year of experience in the trades? Are you detail-oriented and love providing stellar customer service? Are you an independent thinker looking for a company that admires your ambition? Then you are in luck! We are hiring a Dispatcher to join our growing company!
The Plumbing Dispatcher is responsible for coordinating work with customers (external and internal) and the Plumbing Manager and Supervisors. This involves constant knowledge of asset availability (people and equipment) to support planned work and respond to emergency or special requests. This Dispatcher will also coordinate work with our Transportation department.
What We Offer:
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Are you a Dispatcher with at least 1 year of experience in the trades? Are you detail-oriented and love providing stellar customer service? Are you an independent thinker looking for a company that admires your ambition? Then you are in luck! We are hiring a Dispatcher to join our growing company!
The Plumbing Dispatcher is responsible for coordinating work with customers (external and internal) and the Plumbing Manager and Supervisors. This involves constant knowledge of asset availability (people and equipment) to support planned work and respond to emergency or special requests. This Dispatcher will also coordinate work with our Transportation department.
What We Offer:
- Top pay! Projected compensation $20-24/hr DOE
- Growth opportunities
- Employee & Family Health, Dental & Vision Insurance options
- Life Insurance Policy
- Paid Time Off & Paid Holidays
- 401(k) Retirement Plan
- Flexible Spending Plan, HSA
- Paid Weekly
- Fantastic company culture!
- Review Jobs and Work Orders with Plumbing Manager and Supervisors each morning and throughout the day
- Receive and Process new Requests from CSR and Plumbing Supervisors
- Notify and Record Requests for Standard and Emergency Utility Locates
- Verify Locates are completed PRIOR to any digging or excavation
- Maintain Check in / out sheet for Specialty Equipment – Camera’s, Locating Devices, Major Tools
- Enter / Update Jobs in Sage and Dispatch Programs
- Process POs for Material Requests – Plumbing, Septic Lines, Tanks, Risers, etc
- Communicate and Coordinate Work with Plumbing Personnel, Materials, Equipment and Customers
- Receive completed timesheets and work orders from Personnel, print out GPS, and provide to the Plumbing Manager for Review and Approval
- Receive and Respond to Emergency customer requests
- Address problems and requests by communicating information or providing solutions
- Prioritize calls according to urgency and importance
- Use phone and /or computer to send work order info to personnel
- Via GPS, Monitor the route and status of drivers to, from, and on customer sites
- Provide drivers with information about traffic, construction work zones, accidents, weather information or any other obstacles that may affect their travel route
- Send out nightly and next-day Schedules
- Answer Phones for Service Requests and POs for Tech’s
- Complete the Daily Call Sheet for Tracking
- Verify Plumbing Personnel have proper paperwork and safety equipment daily
- Coordinate work with other Departments
- Provide management with any reports upon request
- May work as on-call dispatcher on weekends
- Service Titan experience (preferred)
- Previous dispatching experience
- Experience in using Microsoft Word and Excel
- Strong problem-solving capabilities
- Strong written and verbal communication skills
- Strategic thinking capabilities to evaluate, assess, and make recommendations for change
- Analytical and comfortable navigating data to derive insights and define strategies
- Ability to provide unparalleled customer satisfaction
- Be detail-oriented and a highly organized multi-tasker
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Salary : $20 - $24
