What are the responsibilities and job description for the IT Support Specialist position at Blue-Halo.org?
remote access tools, and through the Help Desk ticketing system)
- Provide customer service while maintaining professionalism at all times
- Maintain a critical focus on accuracy and attention to detail
- Manage and advance BlueHalo IT infrastructure and its services as part of the IT team
- Implement enterprise-level management best practices, tailored to suit our network and security
- Ensure compliance with all applicable corporate and cybersecurity policies
- Prepare and maintain documentation for systems, user guidance, policies, and practices
- 4 years of experience in a Help Desk position
- Proficient in troubleshooting and resolving issues with commonly used technologies and software
- Ability to work independently and with a team, identify areas where improvement is needed, and
- A security-minded approach to all IT efforts
- Excellent time management skills
- Willingness to support end-users with all IT related issues, including after hours on-call support
- Strong communication (both written and verbal) and technical documentation skills
- Familiarity with basic networking concept
- Position will be located in our Rockville, MD office but will move to our Germantown, MD office in approximately 6 months.
posture
Job Qualifications :
including, but not limited to : Microsoft Office 365, Windows and Mac operating systems, network
printing, and application support
identify and implement solutions
Salary Range : $50-$70k
The BlueHalo pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Determination of official compensation or salary relies on several factors including, but not limited to, level of position, job responsibilities, geographic location, scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements, alignment with local internal equity as well as alignment with market data.
Our compensation package also includes components designed to support employees' total well-being, which should be considered when evaluating our competitive benefits package. These benefits include health insurance, life insurance, disability, company holiday and paid time off, parental leave, 401(k) company match and contributions, professional development / training reimbursements, and other work / life programs.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $50,000 - $70,000
