Director of Member Experience

• Program & Event Development: Create, implement, and promote a variety of programs and events for members of all ages. Focus on providing engaging educational and recreational activities, with special attention to youth programming.
• Innovative Programming: Lead the development and execution of creative, innovative activities that align with the Club’s mission, ensuring events are engaging, enjoyable, and inclusive for all age groups. This position will
• Team Leadership & Supervision: Hire, train, and manage a team of youth staff. Provide guidance, mentorship, and support to ensure exceptional service and smooth event operations.
• Staff Coverage: Be responsible for ensuring adequate coverage for youth programs in the event of staff call-outs.
• Budget Management: Develop, manage, and monitor the budget for the lifestyle department. Ensure all programs and events are cost-effective while maintaining a high level of quality and member satisfaction.
• Safety & Compliance: Ensure all activities adhere to safety protocols and regulatory requirements. Conduct regular assessments to maintain safe environments for all participants, particularly for youth programming.
• Cross-Department Collaboration: Work closely with department heads (Food & Beverage, Golf, Tennis, Aquatics) to integrate their services into lifestyle programming. Collaborate to create seamless, coordinated events that enhance the overall member experience.
• Event Promotion & Communication: Effectively communicate with members and guests to promote upcoming events and activities. Collaborate with the marketing team to create promotional materials and strategies to maximize event participation.
• Program Evaluation: Continuously assess the effectiveness of programs and events through member feedback and performance metrics. Make adjustments as needed to improve programming and ensure overall member satisfaction.
• Administrative Support: Manage administrative tasks related to scheduling, registrations, event coordination, and reporting. Track program attendance, performance, and budget expenditures.
• Additional Duties: Perform other duties as assigned to support the success of lifestyle programming and the overall operation of the Club.

• Bachelor’s Degree in education, recreation or sports management preferred.
• Minimum of four (4) years related work experience in events or lifestyle setting.
• Must possess CPR and First Aid certification.
• Experience in educational program development and implementation.
• Must have knowledge of age-appropriate activities and enjoy working with all age groups.
• Proficient in Outlook, internet applications, knowledge of MS Word, Excel, and PowerPoint applications.
• Ability to establish and maintain effective relationships with members, guests, clients, and employees.
• Knowledge of and ability to perform required role in emergency situations.
• Strong organizational skills required.
• Must work in a safe, prudent, and organized manner.
• Must possess excellent communication skills including strong verbal, written and positive interpersonal skills.
• Ability to interact effectively with members, guests, and staff of diverse backgrounds, cultures, and education levels.
• Demonstrated results-oriented and capable of working with minimal direction.
• Excellent team player with ability to work hands-on in a fast-paced environment.

• Requires ability to safely lift items up to 30 pounds.
• Continuous walking and standing.
• Frequent lifting, bending, stooping, pulling and repetitive actions.
• Be physically able to reach, bend, and stoop.
• Be able to work in a standing position for long periods of time.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must maintain composure and objectivity under pressure.
• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and team members.
• Ability to project voice and get attention of and cooperation from youngsters.

For nearly a century, one of New England’s most cherished private golf clubs has offered a lifestyle experience unsurpassed in the Boston area. Blue Hill Country Club is proud to embrace it's history hosting the 1956 PGA Championship, LPGA events and many Massachusetts Golf Association qualifiers and championships.Still rich in tradition, Blue Hill is cultivating a new era that is a perfect fit for the modern family. The club has warmly embraced it's near century-old roots and is looking to it's future with a renewed vibrancy and vision. Conveniently located just 15 minutes outside of Boston, the Club is situated at the base of Blue Hill, fittingly named for the bluish hue of its visible granite faces.Members and guests of Blue Hill Country Club enjoy the easy-going, laid-back charm of the Club, and its endless array of amenities. From championship-caliber golf, swimming, dining and social events, Blue Hill offers it all, and so much more. Here, our diverse membership is united in the traditions of our Club through the spirit and challenge of the game, and the shared values of fair play, hard work, and dedication to family and community. Our club’s park-like oasis is our playground providing a retreat for the perfect game of golf, summer swimming, camps, family events, and more.Blue Hill Country Club is so much more than golf. Members tee it up, practice, or just relax around the heated swimming pool while planning for a delectable meal later in the day or evening on our outdoor patio/bar or restaurant.