What are the responsibilities and job description for the Valet Bell Attendant position at Blue Lake Casino?
Blue Lake Casino & Hotel
POSITION DESCRIPTION
MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY
Job Title: Valet/Bell Attendant
Department: Valet
Reports To: Guest Services Supervisor
FLSA Status: Non-Exempt
Prepared By: Human Resource Manager
Revised Date: May 21, 2013
Approved By: Casino Manager
Approved: May 21, 2013
Position open until filled.
JOB SUMMARY
Responsible for the safe operation and transport of vehicles on company property, in accordance with established policies, procedures, and controls.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assists guests promptly and courteously with Valet check-in and checkout.
- Welcomes and greets all guests in a friendly, upbeat, and positive manner using the guest’s name when possible and recognizing all VIP guests.
- Opens vehicle doors, assists guests in stepping out of their vehicles, and helps guests with luggage or parcels.
- Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and open doors for them both at arrival and departure from the property.
- Runs/Jogs safely to ensure promptness and urgency of vehicle parking/retrieval at all times, in accordance with established safety guidelines.
- Parks vehicles in designated areas of the property, then accurately records the location of the vehicle onto a Valet receipt, which is attached to the appropriate keys and stored in the Valet office until the guest is ready to leave the property.
- Effectively communicates with the Guest Services and Security staff.
- Promptly clears ramp area of cars to be parked.
- Presents a clean, neat and well-groomed appearance, wearing only the designated Valet uniform while on the job.
- Ensures a maximum level of guest service and satisfaction is achieved and maintained.
- Held accountable for the accuracy and thoroughness of departmental records and reports.
- Maintains a working knowledge of Blue Lake Casino facilities, as well as special events on property, in order to advise guests and fellow team members of same, whenever possible.
- Responsible for maintaining a consistent and regular attendance record.
- Other duties as assigned.
Promotes the following within the department and among all Team Members:
- Creates an atmosphere of FUN for all casino guests.
- Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
- Maintains a professional departmental, company and community reputation.
Blue Lake Casino & Hotel requires Team Members, on a continual basis…
- To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
- To maintain a professional departmental, company and community reputation.
- To enforce performance standards, policies and procedures as they relate to the department.
- To maintain a consistent, regular attendance record.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required.
LANGUAGE SKILLS
Ability to relate effectively in one-on-one situations with guests and other team members of the casino.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply commonsense understanding to carry out a variety of instructions furnished in written, oral or diagram form.
CERTIFICATES, LICENSES, REGISTRATIONS
- While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.
- While employed, must maintain a valid California State Drivers License.
- Must complete TIPS (Training for Intervention Procedures) training for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to talk or hear. The team member is also regularly required to stand; walk; run; sit; and use hands to finger, handle, or feel objects, tools or controls. The team member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. The team member is regularly exposed to outside weather conditions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an Team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
