Manager

Manager – Blue Line Coffee House 

Blue Line Coffee House is a coffee and gift shop designed to capture the essence of the Adirondacks. With each cup of coffee and every custom-made item, we offer locals and visitors a way to carry the mountain spirit with them. Our space fosters a welcoming vibe where community and connection thrive, offering a spot to gather and merchandise that reflects the special charm of the Adirondacks.

As the Manager of Blue Line Coffee House, you will oversee all aspects of daily operations of both the coffee and merchandise side of the business, customer service, and inventory management across our two locations. You will play a critical role in ensuring the efficiency, profitability, and overall success of the business. Your leadership, attention to detail, and ability to inspire the team will help maintain the high standards Blue Line is known for.

• Comprehensive Health Insurance: Access to medical coverage to support your health and well-being.
• Employee Discounts: Enjoy exclusive discounts on coffee, beverages, and merchandise at Blue Line Coffee House.
• Simple Retirement Plan: Blue Line offers a retirement plan with a dollar for dollar match, up to 3%.
• Referral Bonus Program: Earn bonuses for successful employee referrals, contributing to a stronger, more connected team.

• Leadership-Oriented: Lead by example, motivating the team and fostering a positive, collaborative work environment.
• Problem-Solver: Identify challenges early, create solutions, and implement them effectively to keep operations running smoothly.
• Business-Minded: Focus on increasing sales and managing costs through effective planning, inventory control, and customer engagement.
• Adaptable: Easily switch between coffee shop and gift shop tasks, balancing customer service with management duties.
• Customer-Centric: Always prioritize customer experience, ensuring every visit is memorable and positive.

Operations & Team Leadership:

• Lead with a team-first mentality, creating a culture of respect, encouragement, and accountability.
• Supervise and support all staff, including baristas, shift leads, and supervisors, ensuring smooth daily operations.
• Train, mentor, and develop employees to build a cohesive and efficient team.
• Address any staffing or performance issues promptly and professionally.
• Help build our team by recruiting, interview, and hire new team members as needed who align with Blue Line Coffee House's values and culture.

Inventory & Stock Management:

• Oversee inventory control in both the coffee shop and gift shop, ensuring proper stock levels and timely reordering.
• Ensuring up-to-date inventory records, taking on re-orders as needed.

Customer Service & Shop Standards:

• Ensure all customer service, product quality, and cleanliness standards are consistently met in both areas.
• Manage customer feedback, resolve complaints, and enhance overall satisfaction.

Gift Shop Responsibilities:

• Manage visual merchandising in the gift shop, ensuring displays are appealing and items are easily accessible.
• Coordinate seasonal product changes to boost sales.
• Financial & Administrative Duties:
• Oversee cash handling, including end-of-day reconciliation and preparing bank deposits.
  

• Prior management experience, preferably in a retail or café setting.
• Strong leadership, communication, and organizational skills.
• Excellent problem-solving abilities, with a proactive and solution-oriented approach.
• Experience managing inventory and merchandising, particularly in a gift or retail shop.
• Ability to multitask and manage a busy, fast-paced work environment.
• Comfortable working flexible hours, including mornings, evenings, weekends, and holidays.

Physical Requirements:

• Must be able to stand and walk for extended periods.
• Ability to lift up to 25 pounds as needed.
• Must be able to use hands to prepare coffee and other beverages, clean, and manage store upkeep tasks.