What are the responsibilities and job description for the Front Of House Team Lead position at Blue Loon Bakery?
Blue Loon Bakery in New London, NH is looking for an experienced full-time front-of-house lead to join our high-energy team and a growing local business.
Our ideal candidate is a self-starter, punctual, and engaged. We are looking for someone available to work 35 hours a week and available to work 7am-3:30pm Wednesday through Sunday. Weekends are required, but no evening or night hours. This position offers a competitive hourly wage (up to $18 an hour plus tips based on experience), health care, retirement savings plan, and vacation benefits, as well as employee discounts.
Responsibilities
- Oversee Front of House staff and manage customer interactions
- Carry out bakery opening and closing procedures
- Provide exceptional customer service in person and over the phone
- Fill products for our same-day online ordering system
- Greet customers and answer product questions knowledgeably
- Prepare and pack orders
- Maintain a clean and tidy work area
- Accurately process all cash and credit payments
- Assist with making sandwiches, washing dishes, and stocking baked goods as needed
Qualifications
- Proven experience as a cashier, serving staff, or customer service. Previous work in food service preferred.
- Previous team lead experience preferred.
- A desire to take on a team leadership position and learn management skills.
- Ability to multitask in a high-paced environment.
- Strong communication skills and the ability to provide excellent customer service.
- Basic mathematical skills.
- Strong attention to detail.
- Ability to listen, communicate and problem-solve effectively.
- Knowledge of pastries and bread a plus but not required.
Salary : $18