What are the responsibilities and job description for the Technical Operations Manager - 1st Shift Mon-Friday 8AM to 5PM EST - NYC Onsite position at Blue Mantis?
Job Description
Job Description
Description
Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled and versatile Technical Operations Manager to join our team. The ideal candidate will have a robust background as a Technical Engineer, with extensive server and network experience, as well as a proven track record in managing teams. This role requires a deep understanding of IT operations, particularly from an ITIL perspective, covering event, incident, change, and problem management. The Technical Operations Manager will oversee multiple teams and serve as an escalation point for issues, necessitating excellent communication skills to interact with customer managers, directors, and executives.
This position is onsite 1st Shift Mon-Friday 8AM to 5PM EST
Key Responsibilities
- Manage and lead several technical teams, ensuring alignment with organizational goals and customer needs.
- Serve as Incident Manager during critical outages
- Act as the primary escalation point for customer issues, providing expert resolution and support.
- Ability to be on call as needed for IT Ticket escalations / incidents.
- Oversee ITIL processes including event, incident, change, and problem management to ensure efficient and effective operations.
- Monitor and analyze key performance indicators (KPIs) for both internal teams and customer outcomes, implementing improvements as necessary.
- Identify and implement process improvements related to ITIL event, incident, problem, and change management for customers.
- Ensure continuous alignment of team activities with customer requirements and organizational objectives.
- Communicate effectively with customer managers, directors, and top-tier executives, demonstrating professionalism and clarity.
- Continuously reprioritize responsibilities to adapt to changing team and customer needs.
- Provide leadership and mentorship to team members, fostering a collaborative and high-performance work environment.
Skills, Knowledge and Expertise
Base Salary Range : $160,000.00 - $195,000.00
Please note : This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to : business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Benefits
Join our team and leverage your technical expertise and leadership skills to drive operational excellence and customer satisfaction. Apply today to be part of a dynamic and innovative environment where your contributions will make a significant impact.
Agencies / 3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency / 3 Party will be considered a gift and property of Blue Mantis, unless the Agency / 3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency / 3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time we have no interest in onboarding any new staffing partners.
Salary : $160,000 - $195,000
