GIS Software Technical Support Specialist

Blue Marble is looking for a GIS software technical support specialist to join our technical support team. The ideal candidate will have experience in software customer support, including troubleshooting customer issues, software testing, and customer training. The GIS software technical support specialist will contribute to Blue Marble’s growth by:

• offering timely and accurate technical support to customers worldwide, including guidance on how to install the software, answering general product inquiries, investigating reported bugs, and more;
• continuously testing our products and reporting issues to the quality assurance team;
• periodically assisting the sales team with product demonstrations for potential new customers; and
• participating in product training sessions for new customers.

Position Requirements

• A bachelor’s degree or higher in computer science, geography, or applied environmental sciences (preferred, but different technical degrees with a GIS component will be considered);
• experience in software customer support, including troubleshooting customer issues, software testing, and customer training;
• proven understanding of GIS, mapping and coordinate systems; and
• a willingness and ability to travel for trade shows and customer training sessions both nationally and internationally.

Preferred Qualifications

• Proficient use of GIS software such as Global Mapper, ArcGIS, QGIS, or others;
• experience with software product lifecycle and quality assurance;
• dexterity to handle multiple technical support tickets;
• readiness to learn the latest products features and stay on top of the latest trends;
• resourcefulness to diagnose customer technical issues and propose practical solutions;
• excellent communication, presentation, and interpersonal skills;
• a strong sense of project ownership; and
• the ability to work effectively in a fast-paced, changing, and challenging environment.

This position offers an exciting opportunity for candidates who wish to:

• offer technical support for a portfolio of GIS and geodetic products that help solve real-life challenges around the world;
• hone their GIS skills by working collaboratively with a team of highly qualified professionals; and
• have the opportunity to travel domestically and abroad, representing Blue Marble at conferences, trade shows, and product training sessions.

About Blue Marble Geographics

Blue Marble Geographics is a GIS and geodetic software development company that provides cutting-edge yet accessible products designed for both novice and experienced geospatial professionals. For nearly three decades, the company’s products have been used and trusted by organizations around the globe — including government agencies, universities, and Fortune 500 companies.

Blue Marble’s expertise spans a broad spectrum of the geospatial technology sector with a particular focus on coordinate conversion, lidar and photogrammetric point cloud processing, geospatial software development, and user-driven product development.

Blue Marble’s products include Geographic Calculator®, the industry standard for precise spatial data conversion and advanced coordinate system management; Global Mapper®, an all-in-one GIS application with a comprehensive array of data processing and analysis tools; and Global Mapper Pro®, a suite of powerful tools for editing and processing lidar and photogrammetric point clouds from drone-captured images. All of these software tools are available for desktop, cloud, mobile, or software developer toolkits.

Why you should consider joining Blue Marble Geographics

There are many reasons to join the Blue Marble Geographics team! The number one reason is the people that work here, who make our company remarkable. Our company is based in the beautiful state of Maine, and we’ve been around for three decades. Our employees love what they do, and because of that, they are dedicated to producing essential world-class technology. At Blue Marble, we celebrate our differences and encourage creativity, and bold new ideas.

Our employees enjoy generous benefits, including:

• Health insurance (fully covered for employees)
• Dental insurance
• Paid time off
• 401k savings with company match
• Casual attire
• Schedule flexibility

Are you interested in joining us? Apply today!

Submit your cover letter and resume to hr@bluemarblegeo.com. Please include your salary requirement in the cover letter and add “GIS Software Technical Support Specialist” to your email subject line.