What are the responsibilities and job description for the Senior E-Commerce Operations Manager position at Blue Marble?
At Blue Marble, our mission is to create purposeful products that inspire a love of learning in children and empower parents to raise thoughtful, confident kids. If you envision working for an award-winning company with a mission you can believe in, a playful and energetic culture, a talented team of coworkers, and a bright future, look to Blue Marble!
The Senior E-Commerce Operations Manager will oversee and manage the e-commerce operations team, ensuring efficient and effective performance in warehouse relationships, team communication, product launches, inventory management, and process improvements. This role requires a strategic thinker with strong leadership skills to drive operational excellence and support the company's growth objectives.
Primary Responsibilities
- Monitor warehouse performance to ensure 3PLs meet standards, forecast demand and negotiate rates, improve communication, and coordinate overtime.
- Foster team communication to include collaboration on delayed and slow-moving items, provide early warnings on forecasts, and review production and shipping plans.
- Oversee product launches, including communicating and tracking launch timings, creating listing and compliance processes, and pushing for early reorders.
- Maintain and track out-of-stock (OOS) management.
- Monitor and reduce shipping/storage fees and update fee documentation.
- Manage the Amazon relationship, including coordinating early and Q4 orders, managing drop ship and weekly orders, and troubleshooting non-orderable items.
- Oversee the shipping process management, ensuring compliance with shipping requirements, updating Amazon on ASINs, and troubleshooting shipping issues.
- Manage the e-commerce operations team.
- Contribute passion, energy, and optimistic enthusiasm to the incredible Blue Marble culture!
Desired Qualifications
- Education: BS/BA in Business, Supply Chain Management, or a related field is preferred.
- Experience working with Amazon 1P and 3P is required.
- 5 years of experience in Inventory Placement, Supply Chain, and Logistics preferred
- 5 years of experience managing teams required
- Strong Excel skills
- Acute attention to detail
- Excellent written and oral communication skills
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities
- Commitment to excellence and high standards
Workplace Arrangement
In-person collaboration is a key aspect of Blue Marble's work culture. This role has been designated as a hybrid, with three days a week expected at corporate headquarters in Ashland, Oregon. This arrangement allows for a balance between in-person collaboration and remote work flexibility.
Blue Marble is proud to offer a generous and comprehensive benefits package, including:
- 401(k) with company match
- Health insurance with multiple plans to choose from
- Health savings account
- Dental insurance
- Vision insurance
- Employee assistance program
- Flexible work schedule
- Paid time off
- Parental leave
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's needs.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Blue Marble is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
