BMAC Community Services Navigator

REPORTS TO: Director of Impact & Strategy

SUPERVISES: N/A

POSITION TYPE: Full-time, nonexempt

SCHEDULE: Up to 40 hours/week, based on contract funding

We accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Monday, April 7, 2025. We will remove the position from our website once it is filled. 

BENEFITS:

• Medical/Vision Dental Insurance: The following individuals qualify for BMAC's group insurance plans:
  • Regular, full-time employees working 30-40 hours per week receive full benefits
  • Qualifying dependents: Spouse/legal domestic partner and any dependent children 26 years or younger
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan: Eligibility begins in the first month after hire date. Vesting rules apply.
• Paid Time Off (PTO): Employees begin accruing PTO the first day of employment as detailed below
  • Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
  • Employees with 5 Years of Service = accrue 0.0875 hours per hour worked
  • Employees with 10 Years of Service = accrue 0.10 hours per hour worked
• Volunteer Time Off (VTO): Available in the following amounts per calendar year:
  • Employees schedule to work 35-40 hours = 16 VTO hours
  • Employees schedule to work 25-34 hours = 12 VTO hours
  • Employees schedule to work 20-24 hours = 8 VTO hours
• Holidays: 12 paid holidays
• Other Paid Leave
  • Voting Leave – as needed upon request
  • Bereavement Leave – up to 4 days to eligible employees
  • Jury Duty Leave – up to 4 weeks over any 1-year period
• Workers Compensation: Comprehensive insurance provide

JOB SUMMARY: This full-time position plays a crucial role in creating a welcoming and effective intake experience for clients, ensuring that individuals and families are connected with services and resources both at BMAC, and within the broader community. This role involves close collaboration with all BMAC departments and various community partners to coordinate efforts and improve outcomes for those in need of assistance with the goal of moving individuals and families to self-sufficiency.

OVERVIEW OF RESPONSIBILITIES: Includes, but is not limited to:

• Provide intake, service navigation, and referral services to families and individuals via email, phone and in person.
• Determine eligibility for health-related social needs through the Greater Health Now Community Referral HUB by completing thorough assessments of individuals and families. 
• Coordinate closed loop referrals to community services, starting with BMAC programs, shelters, and supportive services as needed, ensuring that clients are connected to services with appropriate follow through.
• Collaborate and develop/maintain strong relationships with other service providers in the area. 
  • Coordinate referrals to and utilization of all appropriate community resources and proactively connect with resources to assure the best referrals.
  • Develop broad knowledge of all BMAC programs to make appropriate referrals. 
  • Act as an advocate with other social, health, employment and education services in the community when appropriate. 
• Maintain database(s) in a timely and accurate manner: 
  • Accurate and prompt data input into the Homeless Management Information System (HMIS) and the internal client management system CAP60. 
  • Ensure that careful, accurate and timely documentation is completed regarding services and referrals provided in all required databases. 
  • Complete purchase order documentation in an accurate and timely manner.
• Serve as backup for Reception coverage during lunch, breaks, and other times as needed.
• Performs other related duties as assigned.

QUALIFICATIONS:

Education & Experience

Relevant experience and/or education may be substituted for either education or work history.

• AA degree in human services or a related field required; bachelor's degree preferred.
• Two year's related work experience administering social services; familiarity with BMAC & partner services preferred.
• Bilingual/Bicultural – English/Spanish – required.  
• Preferred:
  • Working knowledge of issues and resources related to housing services for low-income families and individuals; knowledge of landlord/tenant law. 
  • Experience working with individuals, families and young adults, including BIPOC and LGBTQIA populations, facing homelessness or needing other social services.
    

Knowledge, Skills & Abilities

• Strong commitment to BMAC’s mission of collaborating with our partners to equitably deliver services and support to our neighbors experiencing poverty and to our values: accountability for our actions and services; dignity for all we serve; honoring diversity, equity, and inclusion in all aspects of our work; and upholding a spirit of service.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.
• Ability to serve clients using a trauma-informed, human-centered approach with excellent customer service skills.
• Ability to understand and implement contract requirements regarding eligibility and services, and data maintenance. 
  
• Excellent verbal and written communication skills.
  
• Ability to read and assess complex documents such as housing program guidelines, policies and procedures manuals.
  
• Ability to work well with people in crisis and to assess and prioritize needs using trauma-informed approaches.
  
• Understanding of, and ability to work collaboratively with, a variety of community resources and partners and with other BMAC programs.
  
• Ability to advocate for services and those in need.
  
• Ability to compile and maintain accurate, thorough and timely case management records.
  
• Ability to maintain confidentiality, set appropriate client boundaries with tact and respect, and exercise sound judgement.
  
• Ability to work in a fast-paced office environment, managing a high call volume, with frequent interruptions and occasional crisis situations.
  
• Ability to contribute to updating of housing program guidelines and related policies/manuals.
  
• Proficient with Microsoft Office products, including Outlook, Word, and Excel.
  
• Ability to learn/use HMIS and CAP60 software system.

WORK ENVIRONMENT: Work primarily takes place in an office environment. This position requires the flexibility to occasionally meet in locations that may include administrative offices, site-based service facilities, parks, libraries, coffee shops, encampments and/or program participant’s residence, depending on capabilities of program participants. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals to perform essential functions.

Prolonged sedentary periods at desk/working on a computer. Occasional moving up to 20lbs. 

NOTE: This is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of BMAC are expected to perform tasks as assigned by supervisory/ management personnel, regardless of job title or routine job duties. 

Salary : $27