SSVF Shallow Subsidy Case Manager

REPORTS TO: Director of Supportive Services for Veteran Families (SSVF)

SUPERVISES: N/A

POSITION TYPE: Full-time, nonexempt

SCHEDULE: Up to 40 hours/week, based on contract funding

Priority deadline: 8 a.m. on Monday, March 10, 2025

BENEFITS:

• Medical/Vision Dental Insurance: The following individuals qualify for BMAC's group insurance plans:
  • Regular, full-time employees working 30-40 hours per week receive full benefits
  • Qualifying dependents: Spouse/legal domestic partner and any dependent children 26 years or younger
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan: Eligibility begins in the first month after hire date. Vesting rules apply.
• Paid Time Off (PTO): Employees begin accruing PTO the first day of employment as detailed below
  • Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
  • Employees with 5 Years of Service = accrue 0.0875 hours per hour worked
  • Employees with 10 Years of Service = accrue 0.10 hours per hour worked
• Volunteer Time Off (VTO): Available in the following amounts per calendar year:
  • Employees schedule to work 35-40 hours = 16 VTO hours
  • Employees schedule to work 25-34 hours = 12 VTO hours
  • Employees schedule to work 20-24 hours = 8 VTO hours
• Holidays: 12 paid holidays
• Other Paid Leave
  • Voting Leave – as needed upon request
  • Bereavement Leave – up to 4 days to eligible employees
  • Jury Duty Leave – up to 4 weeks over any 1-year period
• Workers Compensation: Comprehensive insurance provide

JOB SUMMARY: Under the supervision of the SSVF Program Director and in partnership with the SSVF Housing Stability Coordinator, the Shallow Subsidy Case Manager will oversee the Shallow Subsidies (SS) program; a service funded through the VA’s Supportive Services for Veteran Families (SSVF) program that provides rental assistance payments of up to 50% of total rent to landlords on behalf of the Veteran household for up to two years. The SSVF Shallow Subsidy Case Manager will oversee a caseload of SSVF Shallow Subsidy participants to ensure the service is maximized for Veterans moving to the Shallow Subsidy program from SSVF Rapid Rehousing and Homelessness Prevention services. This position employs a variety of evidence-based interventions including Motivational Interviewing, understanding of the Housing First model, Harm Reduction, and Trauma Informed Care to provide client centered services to Veterans. This position will provide stabilization and case management services, coordinate with landlords and community partners, and ensure programmatic grant compliance.

OVERVIEW OF RESPONSIBILITIES: Includes, but is not limited to:

• Partner with Housing Stability Coordinator to oversee the internal and external referral processes and parameters based upon shallow subsidy program screening criteria that identify those whose needs align with this program.
• Maintain a caseload of shallow subsidy program participants providing case management of subsidy program participants, and provide more intensive case management as needed. Provide proactive follow-up office and home visits utilizing progressive engagement to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, active listening, problem-solving, identification of and connecting to community resources.
• Implement a "Housing First" philosophy to ensure that treatment for mental health, substance abuse needs, or the resolution of other barriers are not a condition of services or program participation.
• In collaboration with SS participants, develop Individual Housing Stability Plans (IHSP) which aim to provide longer term housing retention and stabilization goals
• In accordance with BMAC and SSVF program requirements, maintain up-to-date case files and case notes through recording service coordination efforts and outcomes in HMIS and CAP60, and ensure thorough data collection and monitoring of case files for subsidy program participants as required by grant programmatic compliance.
• Develop and maintain familiarity with all relevant public and private agencies and service providers and effectively leverage resources available within the community to benefit program participants, including the VA, public health, law enforcement, social services, faith-based organizations, medical and mental health services, and substance abuse treatment services.
• Ensure subsidy payments are submitted and approved for on-time payment monthly.
• Communicate at least monthly or as needed with Veteran families and Landlords to ensure timely rental payments and lease compliance.
• Assist in the development and maintenance of a network of professional contacts in rental housing to cultivate access to affordable units.
• Use program orientation materials to provide education and information for program participants, landlords, and community partners on Shallow Subsidy program.
• Teach and model landlord relationship building and communication.
• Assist Veteran households with referral to internal BMAC SOAR professional or to other community agency for assistance in applying for the Social Security Administration (SSA) disability programs: Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI).
• Skillfully manage Veteran participant crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting program participant to a therapeutic service.
• Regularly report program participant progress to Director and team as requested at weekly case staffing meetings. This includes but is not limited to completing assessments, service transactions, and exit forms as necessary for the program or organizational requirements.
• Actively participate in service coordination reviews and conferences.
• Attend program, department, and BMAC meetings and trainings, as well as meetings with collaborating agencies as required.
• Perform other related duties as assigned.

QUALIFICATIONS:

Education & Experience

Relevant experience and/or education may be substituted for either education or work history.

• Associates degree in Human Services or related field required; bachelor’s degree preferred.
• Two years’ related work experience administering social services
  • Experience working with persons experiencing homelessness and Veterans preferred.
  • Experience working with vouchers and/or subsidized housing and navigating housing waitlists preferred.
• Bilingual: English/Spanish is preferred.

Knowledge, Skills & Abilities

• Working knowledge of issues and resources in relation to housing and persons experiencing homelessness and other community services for very low-income households.
• Strong commitment to mission, including racial equity and social justice.
• Working knowledge of Veteran systems and the resources Veterans may access preferred.
• Ability to enter and maintain accurate client records; experience with HMIS, working in Clarity or ServicePoint platforms preferred.
• Demonstrates the necessary attitudes, knowledge and skills to effectively deliver culturally competent services and work effectively in culturally diverse environments with clients in crisis.
• Knowledge of the types of housing available in the local communities we serve, including eligibility requirements and processes, costs, amenities, and services;
• Working knowledge of landlord-tenant rights, protections, and responsibilities, and the ability to assess and provide information to participants on tenancy requirements;
• Ability to assist participants in accessing the community resources they will need to secure and retain housing;
• Familiarity with strategies that participants can use to prevent or resolve future housing crises;
• Ability to assist households using a Housing First, strengths-based, progressive engagement, equitable, and person-centered approach;
• Skills related to negotiation, mediation, creative problem-solving, crisis prevention and de-escalation, trauma-informed care, and motivational interviewing;
• Ability to work independently as well as with a team to achieve objectives and complete assignments, meet multiple deadlines or workload demands, to manage, organize, and prioritize many diverse and concurrent activities and responsibilities;
• Flexibility when managing changing priorities and schedules without compromising the quality of outcomes, completion of tasks, while still upholding commitments;
• Ability to develop positive working relationships and collaborate with social service agencies, landlords and property managers, and other community stakeholders;
• Excellent oral and written English language skills;
• Ability to maintain confidentiality;
• Proficient with Microsoft Office products, including Outlook, Word, Excel, PowerPoint/ Publisher to create case notes, letters, flyers, and calendaring.

Certifications

Valid state driver’s license by time of hire with a good driving record. Mileage will be reimbursed according to the current IRS mileage rate.

WORK ENVIRONMENT: Work to take place in and out of the office. This position requires the flexibility to meet regularly in locations that may include administrative offices, site-based service facilities, parks, libraries, coffee shops, encampments and/or program participant’s residence, depending on capabilities of program participants. Other time will be spent in the office completing administrative and paper work. Requires significant local and regional travel.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals to perform essential functions.

Mixture of sedentary periods at desk/working on a computer and time spent out in the community. Occasional moving up to 15lbs.

NOTE: This is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of BMAC are expected to perform tasks as assigned by supervisory/ management personnel, regardless of job title or routine job duties.

Salary : $27