Retail Sales Team Member

About Us

Blue Ocean Mariculture was founded in 2009 to pursue the sustainable farming of local Hawaiian marine finfish. We are proud to be the only open ocean mariculture farm in the United States. With first-hand experience in commercial capture fisheries and understand that some farming of the oceans is necessary and inevitable.

We are the exclusive producer of Seriola rivoliana, better known by the market name Hawaiian Kanpachi, a premium sashimi-grade fish coveted by chefs at top sushi and fine dining restaurants everywhere. Hawaiian Kanpachi is raised in the clear, clean waters off Kona, Hawaii, using the most environmentally sustainable aquaculture farming methods.

About the Role

The Retail Sales Team Member is the face of Blue Ocean Mariculture and is dedicated to delivering exceptional customer service in our retail seafood shopfront. This position reports to the Warehouse & Distribution Manager and works closely with members of the accounting, sales, and processing teams to meet customer needs, achieve sales goals, and accurately record sales and inventory.

Duties & Responsibilities

• Provide friendly, professional customer service by greeting and assisting customers.
• Foster customer loyalty by engaging with patrons, identifying their needs, and offering tailored product recommendations.
• Share product knowledge and promptly address customer inquiries.
• Process transactions efficiently, handling cash, credit cards, and other payment methods through the point-of-sale system (Square); reconcile the cash drawer and sales receipts at closing.
•  Uphold strict standards for product freshness, quality, and sanitation in accordance with established guidelines.
• Perform opening and closing duties assigned; ensure accuracy of signs and pricing
• Assist in picking, packing, and preparing inventory orders following proper procedures.
• Maintain a clean, organized retail space, including refrigerated/freezer storage and sales area.
• Address and resolve customer concerns promptly and courteously.
• Stay up to date on current product offerings & promotions.
• Support inventory management by monitoring stock levels and restocking as needed.
• Work collaboratively with team members to achieve goals and deliver exceptional customer experiences.
  

What You'll Bring

• 6 months to 1 year retail or customer service experience in a high-volume environment.
• Ability to maintain a positive attitude, professional conduct, and appearance
• Ability to stay organized and accurate in a fast-paced setting
• Ability to efficiently handle multiple tasks at once
• Ability to follow instruction and work independently and communicate effectively with the team
• Ability to learn product lines and upsell effectively
• Must have basic math proficiency and familiarity with point-of-sale systems
  
• Must be able to bend, stand, walk, kneel and lift up to:
  20 lbs consistently
  40 lbs frequently
  50 lbs occasionally
  

Other Considerations

• Must be able to work in a covered outdoor environment in high temperatures and inclement weather conditions with an occasional requirement to work in a deep freezer environment
• A flexible schedule, including early mornings, evenings, weekends, and holidays is required

Blue Ocean Mariculture is not able to sponsor US work visas.

About our Company Offerings

Our company offers an amazing opportunity to work with a team of passionate individuals who care deeply about aquaculture, the sustainability of our oceans, and responsible fish farming. We are on a mission to promote ethical production of fish, and we're looking for people who share our values. In addition to being part of a great cause, we provide our employees with medical, dental, and vision benefits, a competitive salary, 401k opportunities with a 4% company match, PTO, and even community service opportunities. Join us and make a positive impact on the world!

We embrace diversity and equal opportunity. Blue Ocean is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Salary : $20