What are the responsibilities and job description for the Sales and Operations Manager- Pool service position at Blue Pools?

Job Description

The Sales and Operations Manager is a key leadership role responsible for driving revenue growth, overseeing all aspects of service delivery, and ensuring customer satisfaction. This role requires a dynamic and results-oriented individual with strong leadership, sales, and operational skills.

Key Responsibilities

Sales & Business Development :

Develop and implement effective sales strategies to acquire new residential pool service clients.

Manage the sales process from lead generation to closing deals, including prospecting, lead qualification, presentations, and contract negotiations.

Build and maintain strong relationships with clients, contractors, and industry partners.

Identify and pursue new business opportunities within the local market.

Track and analyze sales performance data to identify areas for improvement.

Operations Management :

Oversee all aspects of service delivery, including route planning, scheduling, and quality control.

Manage a team of pool technicians, including hiring, training, performance reviews, and disciplinary actions.

Ensure that all services are delivered efficiently, effectively, and in accordance with company standards and safety protocols.

Monitor and control operational costs to maximize profitability.

Implement and maintain a robust system for tracking and managing customer service requests and issues.

Customer Service :

Ensure high levels of customer satisfaction through proactive communication, prompt issue resolution, and exceptional service delivery.

Build and maintain strong relationships with clients to foster long-term loyalty.

Handle customer inquiries and complaints professionally and effectively.

Administrative Duties :

Prepare reports and presentations as required.

Maintain accurate records of all sales, service, and operational activities.

Assist with the development and implementation of company policies and procedures.

Stay informed about industry trends, best practices, and new technologies.

Company Description

we are passionate about creating beautiful and healthy outdoor living spaces. We are a leading provider of high-quality pool care services, dedicated to exceeding customer expectations with exceptional service and expertise

Company Description

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What are the responsibilities and job description for the Sales and Operations Manager- Pool service position at Blue Pools?

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