What are the responsibilities and job description for the Customer Support Assistant position at Blue Print Out,?
Company Description
About Us:
Beloform Craft is a leading company in the design and manufacturing industry, specializing in high-quality, customized solutions for a diverse range of clients. With a strong commitment to craftsmanship and innovation, we take pride in delivering exceptional products while fostering a culture of creativity, collaboration, and professional growth.
Job Description
Job Description:
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. This role is essential in ensuring customer satisfaction by providing prompt and efficient assistance. The ideal candidate will have strong problem-solving skills and a commitment to delivering outstanding service.
Responsibilities:
Skills & Qualifications:
Benefits:
About Us:
Beloform Craft is a leading company in the design and manufacturing industry, specializing in high-quality, customized solutions for a diverse range of clients. With a strong commitment to craftsmanship and innovation, we take pride in delivering exceptional products while fostering a culture of creativity, collaboration, and professional growth.
Job Description
Job Description:
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. This role is essential in ensuring customer satisfaction by providing prompt and efficient assistance. The ideal candidate will have strong problem-solving skills and a commitment to delivering outstanding service.
Responsibilities:
- Respond to customer inquiries via phone, email, and in-person interactions
- Provide accurate information regarding products, services, and company policies
- Assist customers with order processing, billing, and general inquiries
- Resolve customer complaints and escalate issues when necessary
- Maintain and update customer records in the system
- Coordinate with internal departments to ensure efficient customer support
- Track customer interactions and prepare reports on service performance
- Assist in developing customer service procedures and policies
Skills & Qualifications:
- Previous experience in customer service or a related field preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office Suite and customer service software
- Strong organizational and time-management skills
- High school diploma or equivalent required; additional certifications in customer service are a plus
Benefits:
- Competitive salary
- Opportunities for career growth and professional development
- Comprehensive training and support
- Health and wellness benefits
- Paid time off and holidays
- Positive and team-oriented work environment
