Sr. Teller

Description

Company Summary 

Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide.  
 

At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers.
 

A Sr. Teller is tasked with demonstrating a passion for excellence while assisting new and existing customers with their immediate, short-term and long-term financial needs through the handling of transaction, new account openings, and appropriate partner referrals and complying with regulations, policies, and procedures. This role requires a basic understanding of banking procedures.

Responsibilities:

• Deliver outstanding service while performing a variety of customer transactions and inquiries.
• Offer guidance to customers and provide a full spectrum of customer services.
• Set, achieve, and exceed service standards by adhering to established Service Quality Standards.
• Processing routine transactions like cash deposits, withdrawals, checks, transfers, and balance inquiries.
• Meeting customer needs through effective customer service.
• Ensuring all transactions are accurate and free of errors.
• Maintaining a cash drawer and balancing it at the end of the shift.
• Adhering to all financial and banking procedures.
• Resolving customer complaints in a timely and efficient manner.
• Identifying opportunities to suggest bank products to meet customer needs.
• Achieve individual sales goals.
• Support accomplishment of branch sales goals by identifying customer needs and promoting/selling the Bank’s
• products/services.
• Develop strong customer relationships through performing new account follow-up for business and personal accounts and performing account maintenance in a timely manner.
• Identify opportunities to grow relationships and independently call on and develop new, existing, and prospective consumer and business customers.
• Complete arrangements and documents for special services.
• Stay informed of industry trends, competitor information, and maintains knowledge of the Bank’s products/services and pricing.
• Utilize software to identify customers’ needs and refer to other lines of business.
• Perform branch functions and support other branch employees.
• Adhere and help to ensure adherence to operational guidelines.
• Audit drawers and perform spot checks on cash drawer limits when necessary.
• Plan, monitor and adhere to the cash requirements of the branch; place cash order and prepare shipment.
• Endure satisfactory audit ratings are achieved at the branch level.
• May provide Notary services, Signature Guarantee and serve as back up for branch leadership when necessary.
• Maintain compliance with and adhere to all state and federal regulations and bank policies.
• Other tasks as assigned.  

Skills:

• Basic understanding of banking operations.
• Excellent customer service and interpersonal communication skills.
• Ability to solve routine problems.
• Capability of working effectively in a team.

Requirements

Education:

• A High School Diploma is required for this role. 
• Any additional qualification or certification in banking or finance will be considered a plus.

Job Tasks:

• Work all branch hours, including weekend and evenings required.
• Attention to detail with accuracy.
• Ability to operate on a team.
• Ability to ask questions and build rapport.
• Must maintain internal and external confidentiality.
• Successful completion of the required background checks.
• Assisting customers with routine deposits and withdrawals.
• Resolving customer queries and complaints.
• Maintaining and balancing a cash drawer.
• Complying with all regulating banking laws and procedures.

Software Application:

Basic knowledge of banking software and Microsoft Office Suite.

Years Of Experience:

• 1-2 years previous experience as a teller
• Sales experience, focused in cross-selling products and services required.

Physical Requirements:

• This job requires standing for long hours and handling of cash and financial documents. 
• The ability to operate standard office equipment, including a cash drawer, receipt validators, and pressure encoders is also required for this role. 
• Any additional qualification or certification in banking or finance will be considered a plus.